Candlewood Suites I-26 at Northwoods Mall by IHG

This hotel was very disappointing to my husband and I. We checked in, got to our room and no body wash and the microwave was damaged inside, so i was afriad to use it. I tried calling the front desk and the phone didnt work. My husband had to go to the front desk so that we could get some body wash. Then the bill we received was different from the charges on the credit card, so in the morning we had to ask why the difference in amounts. The lady Tiffany was very helpful in explaining the difference in charges. I even showed her pictures of the microwave.We then told her about the issues with our room and she said she was going to give us a discount. However, we have not received a discount and I will be contacting a manager. When leaving the hotel a different lady was at the desk and another customer was complaining about issues she was having with the service. The lady was eating yogurt and never put her food down to fully acknowledged the customer. I felt that was very rude and she could have atleast put her food to the side for a minute and address the situation. I will not be staying at this hotel again. I don't recommend this hotel. A suggestion is better management, and training so that customers will have a good stay whether its one night or one week.

Great for an extended period of time.

Great place for a long stay, here on a extended business trip.

Liked the people and no bugs. Didn't like phone not working,alarm clock not working, ice maker not working and not enough coffee for in the room.

Amazing staff, and awesome emmentities.

Great stay. Nice and quiet! No issues to report. Would stay here again. 10 minutes from the airport.

Staff was very friendly, only thing bad was fire alarm went off twice at 1030 at night when had to be up at 3am, other than that was great will stay again.

Nice property, staff is great, got a little load in the halls and outside at times but overall my stay was good and I most likely will be back because the price was good.

The rooms on the first floor are so loud and the walls are so thin. The room above us sounded like elephants walking in the room

The room was very clean and comfortable. The down side was the other guests cooking with their doors open so the smell was in the hallways. We were there for 2 nights. The first night was fine but the second night around 1am there were young children running through the hallways making a lot of noise and slamming doors. We tried to call the front desk but no one answered.