Candlewood Suites Kansas City by IHG

Absolutely nothing.

I am writing to express my outrage and deep disappointment regarding a recent stay at your Candlewood Suites Kansas City location at 10920 Parallel Parkway, Kansas City, KS, on the night of Saturday, June 21, 2025. I booked this stay through Booking.com (confirmation 5214909287), and I have copied their customer service on this message as well so they are aware of the unacceptable conditions and my experience. I stayed in Room 333 and paid $326.79 for one night—an absolutely staggering price considering what I received in return. For context, I am an IHG member (Member #: 355915011) and a frequent traveler. Aside from a few Autograph Collection properties and the Trump Hotel in Chicago, this is the most I’ve ever paid for a one-night stay—and by far the worst value and experience I’ve ever had. The issues began immediately upon check-in. The Manager on Duty was shouting instructions from around a corner to the front desk clerk, making no attempt to address me personally. It was unprofessional and uncomfortable. It was obvious she was watching a screen or on her phone and had no time or respect for either me, the paying guest, or her own employee. Once in the room, things only got worse: The carpet was dirty and heavily worn. The room reeked of cigarette smoke, despite being labeled as non-smoking. A nasty, sticky residue was on the nightstand, which had clearly not been cleaned. At 4:00 AM, the fire alarm went off because a staff member burned something in a toaster oven. The overall condition of the room and property was disgusting, neglected, and wholly unacceptable. I stayed there only because I had to pick up my son from the airport at 12:45 AM and was too exhausted to safely drive an hour home. I expected at least a clean and quiet place to rest. Instead, I regret every dollar I spent. I’ve stayed at the Ritz-Carlton for less money—and the contrast couldn’t be more extreme.

Our room was double booked in a full hotel. An unpleasant surprise after a long day on the road.

My family and I stayed here for a full week. The property met our needs, nothing special about the property. The location is excellent — close to restaurants, activities, entertainment, and shopping. We did encounter a small issue with ants, but were able to resolve it with some spray. The highlight of our stay was the outstanding staff. Candie was amazing — when we had trouble figuring out how to use the stove, she personally came to our room to help and even provided us with an extra skillet. Valery made sure we always had plenty of towels and all the utensils we needed for grilling. Maria in housekeeping was incredibly attentive, always pausing her work to assist us whenever needed (I regret forgetting to leave a tip — sorry, Maria!). Overall, the staff truly made our stay special and memorable

Easy check in and nice sized room

Room was fine. Property is in good repair though showing its age a bit. No breakfast feels austere but the fresh grind and brew coffee was excellent.

Quiet, comfortable

Potholes in the parking lot and toilet did not flush well.

Room and bathroom were clean. One of the chairs had several stains on it. Bed was sagged in the middle and you could not be near the edge of the bed or you would roll to the middle.

The room was very nice and spacious..

Need to clean the hallway and elevator carpet. Wash the windows

Facility is showing it's age may need some upgrades in next few years. Clean and comfortable. Nice gym.

No down side