Candlewood Suites Oak Harbor by IHG

Beautifully renovated suite! Very impressive. It was well stocked with kitchen and bathroom essentials. Very clean.

At the time of booking, was not aware they were undergoing renovations. We were given a suite on the first floor directly across the hall from the construction supply room. Needless to say, they start very early (could be heard as early as 5am). Also being on first floor, did not feel comfortable opening curtains or windows for privacy reasons.

The location was good, I did not have breakfast there. The room was comfortable and quiet.

I had to wait a while to do the check-in. I made the reservation through Booking.com about 10 days before I was arriving. When I got there I was told the taxes for the room had gone up at the beginning of January and I needed to contact Booking.com in order to adjust my payment. I called Booking.com and had them speak to the office staff. In the end I did not pay anything extra, it was just frustrating!

The stove in the room. The door to the room was solid. The room was neat and tidy.

No balcony, could not close the curtains. No instructions on how to use the TV

The location, price and actual room were excellent.

The TV was old, and the main floor was under construction and that made the lobby cold with a heavy paint smell. There was no access to the swimming pool.

Did not have the room (Queen Suite for 3 adults with hide a bed) we reserved upon check-in and front desk person did not have authority to fix the problem. Staff person was doing all she could but it took 3 hours for her to figure out how to get us rooms for the night without charging us more $.

We have stayed at literally 100s of ihg hotels over the past decades and are long time platinum members but I must say this is by far the worst ihg hotel we’ve ever encountered mostly because of the rude hostile staff we encountered. We had a last minute business trip in the area so decided to stay at this hotel in Oak Harbor because it was an Ihg hotel and when checking in the new clerk had some difficulty checking us in and spent 15 minutes or so trying to do so. Then a man came from some place down the hall into the front desk area and his badge read JoJo. He was extremely nasty and rude to us right from the start and I have no idea why as we were just trying to check in. He acted like he was a manager although I’m not sure if he was but he did take over completely from the clerk who was trying to check us in. He was so hostile we decided not to stay and instead went to another hotel in that town. Very disappointed in this Ihg hotel.

This is a great hotel, I kinda wish it had a little more "island charm" but we really enjoyed it. The room was clean, bed was comfortable and food was pretty good. Definitely would recommend if you are looking for a place to stay in Oak Harbor.