Aquila Porto Rethymno

Outstanding service from all staff dining and housekeeping lovely people. Great location . Food beautifully presented and cooked with a wide variety. One gripe had to pay 5 euros for a bottle of water to have with our meal or go thirsty! Beach nearby with sunbeds free unless you venture to the front 2 rows we went to the beach at 4 30 and we're told if we used the beds at the front which were all empty that we had to pay the full day rate of 15 euros ! Entertainment average lovely bar staff. Very hit and miss WiFi rarely accessible in room on 3rd floor. Long transfer from airport arrived after. Midnight no hot drinks or food available till breakfast . Overall a positive experience

Just returned from the Aquilla Porto. The Hotel itself is lovely, just on the edge of the Old Town and over the busy road is a beautiful sandy beach. The Half Board option meant we didn't eat out much at all as the food was exceptional, lots of choice, fresh salad, fresh fruit, great lamb, salmon, feta, cakes, absolutely stuffed. Breakfast options really good too, fruit galore, fresh pancakes, crepes, omelettes. The staff really nice too, work really hard. The negatives are the traffic noise that constantly surrounds the hotel at all times of day. The cost of wine and drinks from the bar (we could never find a wine price list, not even on the app that you book you sign up too when you arrive) The wine prices seem to fluctuate each night and a draught beer in nigh on 7 euro's. I am sure if prices were lower then guests would spend more at the Hotel. The graffiti that greeted us on the drive in from the airport which adorns the streets on the ride in to Rethymno is a detriment to the beautiful Old Town. Hopefully some of the extortionate Environmental Tax of 15 euro's per night will go towards cleaning this up.

Alles super!

The hotel location, food, service and rooms were absolutely perfect. We have just returned after spending ten days here and we have had a fabulous holiday. The rooms are a good size and spotlessly clean. We had a balcony with a sea view, which was just wonderful. The food was buffet style and the choice was amazing, you could have completely different dishes every day. The staff could not do enough for you! Every member of staff made you feel special. The ladies cleaning the rooms were brilliant too. The hotel is easily within walking distance of the harbour and old town of Rethymno. In fact it is in a perfect location, far enough out of the town centre. I would not hesitate to recommend this hotel.

The hotel is contemporary design and very clean. The room and bathroom were a nice size and the shower was good. It's worth booking a sea view. The food was really good. Staff were all friendly and helpful. There are plenty of sunbeds on the beach so no need for early starts. Fantastic location. Just a short walk to the old town and across the road from the beach. The only negative was the cost of the drinks, €10.5 for a beer and small still water.. We decided to not drink at the hoteI as we were so close to so many bars. I think it's a pity as everything else was perfect.

The hotel is not a 5-star hotel as advertised – more like 3.5 to 4 stars at best. The pool was very small, so if you plan to stay here, expect to swim in the sea instead. The breakfast, however, was really good, with plenty of options, and it was one of the highlights of our stay. We traveled as a family and booked two rooms. Our children’s room (ages 23, 20, and 13) felt very small, so we asked for a larger one. The reception promised to let us know when a room became available, and when it did, they called us and offered to move our belongings. My husband said that was fine, but that we would come along as well. When we arrived, they had already moved almost everything—except our daughter’s Prada bag worth €2,500. It was completely gone. We searched together with the staff, went through laundry, and spoke with several employees, but the hotel did not take us seriously. After many discussions and emails, they refused to compensate us. One staff member even questioned whether we had actually brought the bag and asked us to prove it—despite the fact that it was only our second day at the hotel and our daughter had barely had the chance to use it in Crete. So our advice: never leave valuables in the room, or better yet, don’t bring expensive items here at all. There’s a real risk they might disappear, and the hotel takes no responsibility—even when it happens under their supervision. Unfortunately, this turned into a real disappointment, especially since we are still waiting for the hotel’s insurance company to get back to us regarding compensation. The hotel is now blaming the insurance company for not responding, instead of taking responsibility themselves. Truly sad to see guests being treated this way. This has never happened to us before in my 25 years of frequent traveling and need to share with other future guests.

My partner and I stayed here for a week and have loved it. The hotel is clean, full of facilities, and the staff are very friendly and helpful. We went bed and breakfast with a standard room, which was good value for money. The breakfast was excellent with a lot of options to choose from. The hotel puts on some sort of entertainment every evening at their bar, and have a lot of activities to do during the day. There is a spa on site that offers a variety of treatments and a small gym. The hotel has a beach section with loungers and parasols with plenty of space for guests. On our last day we were able to use all of the facilities after we checked out before we left. The town of Rethymno is lovely and has a lot going on, but isn't too rowdy. There are many restaurants and bars with a lot of variety to choose from, and plenty of places to book excursions. We were very pleased with the location as this seemed perfect for us as a couple. The staff clearly take a lot of pride in the hotel, and we very much enjoyed our stay.

We have stayed in this hotel for many years and always found it a comfortable and enjoyable experience each time. The room we chose was the"Mythica" Unfortunately, the bathroom shower was of poor condition. The shower rail was broken, so it would not lock into position. The glass shower screen was totally inadequate to the extent that after a shower, water was covering the marble floor ( in itself a safety hazard) when wet. The sealant around the bath and shower was cracked and requires refurbishment. The room itself was of a high standard and was clean and tidy and well equipped. Room service from a housekeeping perspective was also very good. The staff are excellent and attentive to your needs. It was a pity that this was let down by the bathroom, we have stayed in other rooms within this hotel where the bathroom was of a much higher standard. For example: Walk in shower and refurbished bathroom that appeared recently fitted. It would supplement the type of rooms advertised in this hotel package if the bathrooms were refurbished to a high standard. But overall this is a great hotel with helpful and friendly staff, which is why we return each year.

The hotel is brilliant for location to the beach and the town of Reythmono. The staff are friendly and professional and offer an excellent level of service.

On this occasion the bathroom shower needs updating with a walk in shower and removing of the outdated bath.