Candlewood Suites Secaucus by IHG

Good room with full kitchen

Housekeeping once a week.

Great stay, good access to NYC

It’s nice and clean

Some of the staff.

Super clean, convenient, comfortable!

From the moment I arrived, the experience was frustrating. There was a short, stocky front-desk staff member who was more interested in chatting on his phone than doing his job. When I tried to check in, he acted visibly annoyed, as if I were interrupting him. The first room was completely unacceptable. The bed was extremely uncomfortable and sagged badly in the middle. The hotel is directly beside a freeway, and there is clearly no proper window insulation. Sleeping there felt like sleeping on the shoulder of the highway. I could hear trucks braking, cars honking, and traffic noise all night long without any break. It was impossible to rest. To make it even worse, the heater turned on every few minutes and was louder than the freeway itself. Between the constant traffic noise and the noisy heater, getting proper sleep was impossible. After two nights of this, I spoke with a woman at the front desk who finally moved me to another room, which was slightly better—but by then the damage was already done. At checkout, I asked the same front-desk employee (once again glued to his phone) if I could leave my car parked for two nights while I was in New York. He showed zero interest in helping and made no effort to accommodate a simple request. This hotel’s location next to a freeway, poor sound insulation, uncomfortable rooms, and unprofessional front-desk service made this a terrible stay. I’m posting this review wherever I can so future guests know exactly what to expect before booking.

Easy to get to

The hotel didn’t have an ice machine and it smelled like stall smoke.