Staybridge Suites - Brownsville by IHG

Lobby is far more impressive than the bathrooms which need major upgrading. Pleasant staff & good housekeeping overall. The A/C unit is our unit sounded like a Diesel Truck engine starting up each time it came on & should be addressed. The breakfast provided at this hotel was significantly better than the vast majority of other breakfast-included IHG properties which are very inconsistent. Overall property maintenance seemed to be well above standard for similar IHG properties. Had a small request about a room change & as a Platinum Elite IHG Rewards Member, staff member Daniella Sanchez could not have been more pleasant & accommodating. Good employees like Daniella are worth their weight in gold to IHG Rewards Members. Hotel is located in the major shopping center area a few miles from Downtown, which is the most popular area since it is surrounded by the largest selection of restaurants, stores, shopping, bars, etc. in Brownsville.

The only thing I have to complain about, is that the pipes are noisy and the AC unit is very noisy and located in the bedroom. I loved the bed; it was so comfortable. The room was clean, the kitchenette fully furnished with everything you could possibly need and a nice sized refrigerator. The complimentary breakfast had a nice selection of fresh fruit, cereals, and even a small salad bar, in addition to the usual eggs and protein. I plan to stay here again on my next visit.

Bed was terribly uncomfortable. Shower dirty. Breakfast was terrible and not enough for number of guests staying at hotel.

Staff at check-in was unfriendly. Wouldn't give me my room, even though it was rented with my account, and I had the receipt for it! My wife's name was on the card used to reserve the room, so until her plane landed and she called front desk, my son and I were stuck waiting in parking lot. It shouldn't have been that difficult to get us checked in.

Very clean!

I had just got back tothe hotel late at night and the staff told me to keep it down really rude i hadnt even had 5 minutes bacl

Location

The noise coming from the hallway. I could hear everything and everyone. I had room 117. Next to the elevator I paid 196 dollars which was way overpriced. Even for a queen suite. Which was not all that great. I will never rent this hotel again.

Place was convenient, there was plenty of shopping stores and restaurants and near the hotel are was quiet not to much noise from traffic, the only issue that I had was the remote for tv was missing and after requesting one , It never got brought up to me.