Staybridge Suites Of Durham - Chapel Hill - RTP by IHG

It was clean, staff was friendly, very comfortable and breakfast was delicious.

The staff were Excellent--and tipped.

1. Dogs everywhere. Couldn't get down hallways or into elevator due to people with Pitbulls and other large dogs on 3 foot lashes. 2. Sink and Shower had rusty water. Toilet had to flush twice because it only worked every other time. 3. Sofa had a rip.

A clean but relatively small room for a family.

The breakfast was pretty poor. Not up to the standards of most other competitors

We stayed at this hotel for 4 nights. The room was only cleaned once; despite our requests. Room cards fail multiple times and had to replace several times. The cards could not access the exercise room. When we checked in, we recognized that the charge was higher than our reservation. After we raised the issue to the staff, they (more than one staff) told us that the differences or overpayment will back to our credit card after we check-out. But when we checked out, the staff only refunded part of the differences. We still paid more than our reservation. At the check-out, the staff told us a different reason for the overpayment and insist nothing they can do about the overpayment. Though we are generally happy with the facility, the staff at this hotel was not helpful at all. We could not get them to clean our room. And we were told different stories on our overpayment. We doNOT recommend this hotel. And we will share our experiences on travel websites.

See above.

The beds were comfortable.

The hotel is dated and my room smelled so bad like stale cigarettes.