Staybridge Suites Oakville Burlington by IHG

Staff were very friendly. Nice room with a kitchen.

Somebody had smoked in the room..(Not the hotel's fault)

The staff is friendly at this hotel, and the breakfast is good. But there’s just some glaring issues that are easy to fix and I imagine cheap that were in my room and hallway. Both vent covers had either rust or mold covering them. I showed photos to the front desk on the first day and in the three nights I was there they were never replaced. These are probably five dollar items that you would imagine the hotel would have handy. In the hallway there was an air intake that was covered in black dirt or mold, and it looked like maybe some water damage around it. You would think this would be easy to clean or replace in 15 or 20 minutes. But it just sat there. It is a good location and as I said, the staff is friendly so it does have that going for it.

This review is solely on the dire condition of the hotel Staffs and service level was impeccable Been staying here repeatedly, the hotel’s condition worsening at each return. Parking lines are disappearing, so cars just park terribly and making limited parking space within hotel’s compound Some areas in the rooms, the table lamp is missing and that corner becomes dark Mattresses are lop-sided, sunken in the middle, and needing to change Shower and the tap aren’t working too well - when only needing to fill bath tub, the shower leaked badly Lightbulbs in the room and hallway are yellow and white Some room’s sofa really need to be replaced. Sunk into the sofa seat Air condition ventilation blows directly to the bed for both 2 bedrooms, making it very uncomfortable Our family loves the hotel 2bedroom configurations: 1king bed and 2 queen bed, with sofa bed. No hotels offer such configurations. Just very unfortunate the property seems neglected Housekeeping has also improved (in our previous stays, our room was often missed uncleaned and needing request to be cleaned. We were very surprised our rooms were made daily this time! So that’s really nice!) Breakfast replenishment needs to be faster especially during peak hours. Often finding little left while guests kept coming.

Comfortable, well-appointed, excellent staff who went out of their way to make the stay pleasant. Convenient turn off the QEW highway in a quiet location. Nice breakfast. I did not use them but there is even an indoor pool, gym and business room.

Liked everything though internet strength was a bit weaker at the room in the back.

The staff was uniformly cheerful and professional. Our room was very clean and comfortable. The breakfast area was very pleasant and the staff a delight.

There are two safety issues that concerned us. One was that the bathtub really needs TWO safety bars. Because of the narrowness of the tub, the curvature of the bottom is accentuated and therefore makes one’s footing a bit precarious. The second concerns the driveway into and out of the hotel property. When exiting during commuter hours, turning out into that road with oncoming traffic can be a little dicey. The cars really don’t seem to know to slow down when approaching that exit for hotel guests.