Ambassador Lake Tahoe

No air conditioning

Vacancy available, updated wood floor panels, very clean room.

Paid $320 for 1 night (rate was supposed to be 216.45) Additonal $150 refundable deposit at check-in. No Cable (Visio FreeTV only), broken A/C (service message on thermostat), horrible Wi-Fi connection (which is required for the TV to work, we had to move rooms because the Visio TV wouldnt connect to the internet and the front desk didnt know where the router was to reset it); Staircase closest to the office (and our room) was closed. In-room phone didnt work (had to walk down the only accessible/working staircase on the opposite side to get to the office), The bathroom window is constantly open because in the small window, there is a small exhaust fan (not industrial, and not an eye sore, more like a double window fan sucking air out of the room). This is a huge concern when we were originally on the first floor (the one with the bad wifi network). Pool is closed and located under gnarly pine trees with massive pinecones so a huge saftey concern with that if it does open. Don't be deceived by the "Private Beach" sign, its really a (pretty) walk to the Lakeside Park Association beach, a few blocks down the road, where you pay an additional $5/person (with a voucher NOTE: no cash accepted, which makes sense) to get on to the beach. HOWEVER its NOT Private, as the public can pay $30/person to enter. I should mention that at check-in the man at the front desk told us the pool was closed so they "gave vouchers" for private beach access to "make up for it being closed" (you mean the "private beach" advertised on the Ambassador sign?). Also, the pricing sign for LPA states that Ambassador provides vouchers for the beach, so it wasn't an "in lieu of" type thing, just posed as a "goodwill" gesture. The office was closed in the morning even at 10:15 am. No one answers the phone when you call the number provided on the door.

I liked the location a lot, it’s perfect. The value of the stay was great.

The pool was closed, that’s okay. It wasn’t the end of the world. But the AC didn’t work, and the rooms were hot. Our upstairs neighbors were SO LOUD it was hard to sleep. (Not the hotels fault at all)

Not a resort by any stretch of the imagination. However, it was updated. Clean and quiet location. Very convenient to the concert venue and walkable to restaurants and the beach.

There is a pool that is not functional, no A/C, the plumbing for the shower is messed up. Would not stay there again for the price they charge.

The check in process was basic. The staff member at the front desk was kind and professional. The front desk is not open 24hr. The room was basic. Nothing fancy. Beds were comfortable enough to sleep. The hotel was a close walk to the casinos. The only negative about the room was how dirty the floor was. I had on a pair of white socks the entire time I was in the room. When we left in the morning, I actually just threw the socks away because they were so black on the bottom. If it had not been for the cheap price at the time I booked, I would say I would not stay here again.

If I could give this hotel a 0-1 star I would. It was such a terrible experience for not only myself but for my family as well. And DEFINITELY NOT WORTH the lrice of $400 a night!!!! Cons: The staff was unprofessional & didn't care if you had an unpleasant experience or not. No one answers the phone. The air conditioning was broken in ALL of the rooms (something that wasn't disclosed to us & we had asked other patrons). Our room stayed at 88° the ENTIRE time we were there - it was cooler OUTSIDE! The vent in the bathroom that was supposed to suck out hot air did not work despite being plugged in. The shower was built for very short people (I'm 5'3 & even I had to duck down under the showerhead so I didn't hit my head). The tub was uneven & at a slant downwards where the faucet was. The floors were dirty (in less than 10 minutes our bare feet were black!). The wifi did not work (no one answered the phone when we called about it either). They locked the ice machine room before 11 pm (another thing NOT disclosed to us). No map was given to find your room nor did they tell us where our room was. You have to pay for parking. Despite the advertisement of a pool, the pool has been closed since 2020. There aren't enough WORKING outlets in the room (2 outlets doesn't do it when you have a mini fridge, microwave, & lights in the room). The microwave has a lock feature (an annoyance really). No elevator (another annoyance). Oh but they give you a $5 coupon to go on the beach (rather than paying $30 per adult & $20 per kid). I'm glad that we only stayed only ONE night. Pro: It was within walking distance of the strip. But that was enough for all of us. Some serious updates not only to the room but also to the staff AND the advertisement of this place needs to be done asap!