Hotel Ivy, a Luxury Collection Hotel, Minneapolis

From the moment we checked in, to the time we checked out, we were greeted by kind, cheerful and helpful staff. It was the best level of service I have ever experienced at a Marriott property and I travel often for business. The hotel was exquisite! Our rooms and all common areas were furnished beautifully and impeccably clean. I cannot wait to come back!!

Excellent experience, the room was well set up and decorated and they even helped us celebrate our anniversary with some dessert! That was really appreciated and top class thank you very much!

My husband and I stayed here to celebrate an anniversary. It was wonderful! Staff were warm, friendly, and the room was clean and luxurious. Dinner at Masa & Agave was delicious. We would happily stay here again!

Beautiful room, so elegant--very quiet and clean. Bed was super cozy. I loved the attention to detail throughout our stay, and a visit to Masa & Agave is a must--really great atmosphere. I recommend the fish tacos, cocktails were fantastic, and definitely get the churros!

The Ivy never disappoints. Such a great hotel and so well run. The staff is A plus. Rooms are fabulous. Food is fantastic. Location is great. Highly recommend.

Very clean and beautiful, well modernized, and absolutely phenomenal and caring staff.

The location was in a slightly rough seeming neighborhood, but that is outside the facilities control

My room had a dirty tub. Like we are not sure what happened in it dirty. First they asked me if I did it. Then they offered me a credit and didn’t give me the credit at check out, they also apparently don’t “check out” they just charge you when they want after they leave. One day no one cleaned my room. My friend had her laundry poured into the hallway. I travel for business, most places are fine. This place is not.

Absolutely the nicest hotel staff we have encountered in a long, long time. We live south and had a date night in the city for our anniversary, the staff greeted us with a welcome cocktail, and mentioned the anniversary, and later sent us a bottle of wine to the room. The rooms are stylish and comfortable, the bathroom is really pretty. We didn't get to check out any of the restaurants or bars as it was a quick stay, but with amenities like a gym, full spa, we will be back for sure! There is a parking structure directly across the street for $7 that also had electric car chargers and was connected to the public transit metro.

Currently a guest at the hotel. Received an email from their "Concierge team" in advance of our stay. The email has no method in which to contact or reply to their concierge team. The contact us takes you to the Marriott home page for the hotel. Called the "concierge" on the hotel in room phone by pressing the " concierge" button on the phone. The person answering the phone advised that they do not have a concierge. Interesting for a 5 star property and also since I received an email from an apparent concierge team but not surprising after going back to the email that lacked any method to contact concierge. No email address or phone #. Four Seasons sent an email to us from concierge and welcoming our stay and you could actually reply to the email with correspondence. Masa & Agave restaurant average food. Seats were dirty with crumbs and floor as well. Service great. Room was average. Tiny closet (not actually a closet- double door small armoire with a tiny refrigerated drawer, small hanging area ~12" with a ironing board stuffed in the space so the tiny space further reduced but the iron and ironing board. No in-room safe. The room was clean though!! unlike the restaurant. No luggage rack. one suitcase is opened on the chair and the other is opened on the bench seat. Hooks in the bathroom are lacking for towels. Would prefer to not place them on the ground and have additional laundry. One hook that would be great to use except the bathrobe ends up hanging on top of the toilet paper and very near the toilet.