Captain's Quarters Resort

Nothing really stood out

Took us over an hour to get in our room. They gave us key that wouldn’t work and maintenance came to open the door and room already had someone in it. Waited 30 mins for them to figure something out. Took us to another room and that room was destroyed and wasn’t rentable. Waited another 15-20 mins for them to figure something else out. Finally got in our room at 10:30 pm when we checked in at 9:15-9:30pm

I had a very disappointing experience at Captain's Quarters Resort. I booked online and was told that construction was limited to the 6th floor. When I arrived late at night with my child, the reality was completely different — construction was happening throughout the property. There was a strong unpleasant smell, and an overall unsafe and uncomfortable environment. The condition of the hotel did not match the photos advertised online at all. It felt misleading and honestly deceptive. Because of this, I could not stay and had to find another place for my family late at night, which was extremely stressful. I was told I would receive a full refund, but instead I was still charged $200 for a non-refundable booking ..despite the hotel not being as described. This experience felt dishonest and, in my opinion, scam-like. Guests should not be misled like this, especially when traveling with family. I would strongly advise others to be cautious before booking here

Everything was great! I will recommend it for anyone!

Everything

The price

I loved the location. The room was clean and the bed was very comfortable.

I didn’t like the fact that the 6th floor/ the entertainment floor was closed. That was a selling point for me booking. They didn’t let me know it was closed til after I had booked and couldn’t get my full deposit back. I emailed them twice and never got a response.

The room was nice and the view was beautiful

Did not know it was under construction until after it was booked and we arrived. Very disappointing

Nothing

Nothing

It was dirty here wads of hair on out bed the pools were nasty the hot tub was not hot and dirty it was the smell of cigarettes and marij everywhere it was a lil to much and when I arrive after being charged foe a room they said they didn't have one showing for me so I went and just got another room somewhere else while I was there so I would feel more comfortable the room was nice but hard to enjoy the rest of the resort

Great experience, loved the view. My family had a wonderful time!

It was clean even thought it was going through a remodel. We were not disturbad and most of the amenities were available.