Waldorf Astoria Atlanta Buckhead

Hotel experience was ok. Originally booked a junior suite but paid to upgrade to a one bedroom (2 balcony) suite on checkin. Did not like the layout of the 1br suite. The bathroom was closed off and took up too much space, and there was this weird corridor separating the living space from the bedroom. It felt like they just combined two rooms to make the suite; did not flow at all. Also not a fan of hotel lobbies like this where there is no central area to lounge as soon as you walk in. The lobby bar was ok. The restaurant food was underwhelming and the service was very slow. For this price point, I was expecting a lot more, but maybe this is more of a business hotel where you just drop your bags and go to meetings and just come back to sleep. Not really an inviting hotel for a vacation experience in my opinion. And finally, the service was hit or miss. Very helpful at check-in, but no warm welcome gift, nobody checked in during my stay to make sure everything was ok (and I had a number of issues that I called to get fixed), and the late night concierge had an attitude when I called to ask for a few basic items. Same with the spa - the person at the front desk of the spa was very helpful, but the guy in the locker room and sauna area was nowhere to be found, so I had to go to the front desk to track him down. He didn't seem to be keeping the lockers prepared and just opened a few until he found one with a robe in it then walked away without showing me how to lock it. Also the steam room was cold and apparently was not set up for the day. Tried finding the guy again to get him to fix it, but he was nowhere to be found. Staff may need some additional customer service training.

I am writing this review in appreciation of the staff at this WA location. SUPERB! Not just the service the the genuine pleasant amd positive attitudes of the people who work there. Taking the time out of busy schedules to get us bottles of water. Mr Sukru making sure our room was as requested. The always gentlemen Dexter, Jermaine, and Shod always had a smile, remembered our names and again went above and beyond. I will come back to this Hotel every time I am in town, just for the people. Thank you.

Wow, over the top service. Great property, excellent location.

Spent a wonderful Valentine’s Day weekend here. The service was top notch. Literally the best service I received thus far. Highly recommend recommended.

The Waldorf Buckhead is a lovely hotel with exceptional staff. Our family (party of 6) were attending MJ The Musical at Fox Theater. Abdul, concierge arranged transportation to the theater prior to our trip. As return guests, we were enthusiastically welcomed by doormen, Cortez and Ron. Shokru, concierge and Meagan, front desk were most hospitable and helpful during our the entire stay. Bellmen, Dexter and Jermaine were most professional The breakfast was excellent; however, room service menu disappointing.

We just finished our 3 night stay here, we loved every second of it! We had a 2 bedroom suite and it felt like a million dollar condo! We spent most of the first day in the room because of the cold, it didn’t bother us a bit because the hotel is so beautiful! The staff and service is perfect and friendly! We will definitely be back!

staff was friendly, professional, and welcoming; food was excellent; entertainment in the bar on Fri. night was awesome; spa was nice

spa - hairdryers a few more amenities

Everything was excellent including thr staff.

We had a fantastic time staying here after the four seasons service just wasn’t it for us. The entire staff but particularly the doorman/greeting team of Jermaine and his friends made our experience there unforgettable. We will only consider here in Atlanta from now on. The Greenwalds will definitely be back.