Waldorf Astoria Atlanta Buckhead

The property was suitable

I called “hotels.com” in a hurry as my plane from JFK, was going to miss the connection in ATL. Reserved and paid in full no refundable the room. Called the hotel, told the front desk I may be arriving 2,3 hours from when I reserved, so around 1-2am. As it happened I was able to make my connection, but a couple sitting next to me in the plane was stuck in ATL. for the night. I offered my room, called the front desk but was told they couldn’t change the guests, and I had to call Hotels.com to do so. I had a virtual conversation with a rep from Hotels.com, Le Tam Lien, who after 1-2 hr trying to resolved said they could not change the guest because I was a “no-show”. So you guys are not able to resolve little issues, but are happy to take my money. I will NEVER go to your site again to book anything. And as far as I’m concerned Waldorf Astoria Hotel in Buckhead ATL, hasn’t the slightest idea of what courtesy and welcome is, after I had spoken to them and explained I would be arriving very late. I won’t write here the words that come to mind. Sincerely.

My dream was to stay in the Waldorf Astoria just for one night, and I loved it. Bey was in town, and my daughter wanted to go, so I decided to treat to the Waldorf. If you want to be pampered, this is the place. Leave your man at home because Valet will treat you like a Queen. The front desk was excellent, and the room service and food was top tier. Loved it....

Perhaps the location is snake bit since it has been a Rosewood and Mandarin before Hilton converted to its WA brand. Nice physical location (e.g., reasonably modern rooms, interesting design, well-maintained landscaping, pleasant bar and restaurant, full featured gym, etc). The staff are all super enthusiastic and eager to please. The problem is they have not been trained and there is not enough of them. If this was another Hilton brand (Hilton Garden Inn or DoubleTree), all would be fine, but Hilton is positioning this against Ritz and Four Seasons and as such, this is not good enough. Stayed at the Four Seasons in Midtown the following week and the difference in staff training and availability is stark. Yes, the 4S is more expensive than the WA, but what’s the value proposition of the WA: eager, yet mediocre service to save a few hundred bucks while you try not to notice? I understand the summer is the slow season for Atlanta, but if Hilton wants to operate WA as a halo brand, then it needs to adequately staff and train. If not, put a Hilton Garden Inn or DoubleTree sign on it and run it as a nice, middle of the road hotel in a good location. Would not recommend spending your money on it, but if on an expense account, go nuts.

Absolutely amazing hotel and the staff are beyond amazing.

One of my favorite hotel experiences! Every single hotel team member made me feel special and felt like home. The rooms felt so luxurious and comfy. Absolutely going to be back.

I wanted to take a moment to recognize your amazing staff. Upon checking in (early), Madisson was so kind and graciously upgraded my stay to a junior suite. I wanted to take a moment to recognize her commitment to stellar customer service. And, I would be remiss if I did not also mention how welcoming and extremely helpful the entire valet staff was! They flawlessly manage the very hectic check-in/check-out rush hours without missing a beat, and again, with absolutely stellar service. Thank you for a wonderful stay.

Property isn’t properly clean, housekeeping is nasty. This is not a 5 star stay. I can receive better service down the street. The furniture is run down cracks in the bathroom floor. Mildew in the carpet.

Great experience. Professional and friendly staff.