Embassy Suites by Hilton Anchorage

Clean and pretty hotel but in a weird location. Felt safe inside the hotel but not outside. Breakfast had a great variety but was ridiculously slow. Expensive for the area it is in.

There was no way to turn up the heat. We called the front desk and they said they would send security to check it out, but they never showed up. Everything else was excellent. Nice spacious suite.

Overall this was really good start to our holiday, the rooms are large and comfortable, (apart from the pillows), the location was fine for a couple of nights, the breakfast was really good, especially the omelettes, and the nightly managers reception a nice bonus. Peyton, the girl on reception however was dreadful, sooooo miserable and unhelpful, and we can see she has been mentioned for this before, so maybe a change of roles or some customer service training wouldn’t go amiss.

We chose this particular hotel because it had a pool. Hotels.com did not show that the pool was under construction, yet their website did. It was unfortunate because both our girls really wanted to swim and we even stopped off before checking in once we arrived in town, just to purchase new bathing suits. Everything else about the hotel was amazing.

Accommodating. Very friendly and quick service

It was perfect for our stay at the hospital. Expensive but that’s probably just Anchorage

Needed a bath mat for the tub. It was slippery

The king suite was perfect for us. It allowed us to use the kitchen for warming leftovers and chilling drinks. A tv in each room made it possible to watch our own shows at the end of the day. The bed and hide-a-bed were both comfortable. Shower pressure was great and pump shower gel, shampoo and conditioner were complimentary. Although the pool was under maintenance, we were pleased to enjoy free snacks and two drinks at the manager’s reception daily.

Love the home feeling here. Do see a lot of wear and tear in the bathroom. Paint, clean caulk, trim needs updating. The toilets are short. Kitchen area needs updating chairs. And why do a kitchen with no supplies? No soap or dishes or towels. This room holds a family but you don’t give anything of use for the kitchen- no spoons for coffee, or even decent coffee. Everything looked clean, smelled nice. Comfortable beds.

Room size and breakfast

Having to request room service