Comfort Suites Alexandria North

The stay was nice. Customer service is top level!!

The shower was a lil disappointing. The floor of it looked filthy. Only one channel worked on the TV!

Kein gutes Frühstück

Not one thing

Elevator didn’t work keys did not work bathroom toilet seat was broken shower stall, stopper, broken top sheet not a top sheet no blankets floor stained breakfast not replenish with items needed like orange juice

Right off exit

The staff at the hotel was not very considerate of our needs. We had persistent issues with our smoke alarm beeping all night. We had to repeatedly ask for assistance, but the staff members who came in did not address the problem. They took our towels and face rags without replacing them, leaving us without them all day. We were located to a third floor after having already reserved a room months in advance. To make matters worse, the elevator was broken, so we had to use the stairs.

Not sure how to rate this one. We pulled in and there were several "loafers" near the front door. They did not look or act like guests. It made the place look seedy and unsafe. When I tried to check in, there was nobody at the desk. I finally saw someone around the corner but they were chatting on social media or facetime or something like that. I called to her and she came and checked me in. That went fairly well, except she just told me a room number and I did not get a key folder. I should have asked because I remembered the wrong room number. In fact the room number I remembered did not exist. If I could have, at this point I would have cancelled and gone elsewhere. I went back to the desk and nobody was there. I finally found her out front with the guys we saw there earlier. They all appeared to be vaping or something like that. When I asked, she came in and said that she wrote my room number down because she thought I would forget it. She then gave me a number on 3rd floor, but my room was on first floor. I told her that was not me on 3rd floor and she told me a room number that was right beside the number I remembered. She still did not offer a key holder. We got in the room and it was fantastic. Everything was very clean, the bed was very comfortable, and everything about the room was #1. After a fantastic night of sleep, the breakfast was very good. The breakfast area was clean and neat. There was a good selection of hot foods. You could even find sausage in the gravy. The check-out person also did a good job, though I did have to remind her that I needed a printed receipt. So, the check-in person was 0/5 and everything else was 5/5

The AC worked did work in the room. The bed was comfortable. These were the only things favorable about out stay.

The phone did not work. The bathroom was dirty. The carpet was dirty. The couch was dirty. The TV did not work.

Location near freeway

It is a bit tattered. Lot of minor stuff was broken.