voco Surfside Aruba by IHG

Celebrating my 50th birthday in Aruba was truly unforgettable. Aruba, you truly embody the language, values, and ethics the world needs more of. Life has a way of testing us, stretching us through challenges we never expect, but every so often, it gently leads us somewhere that feels like home. This was one of those rare places; where every welcome felt sincere, every gesture carried kindness, and every moment was filled with genuine care. What made this experience truly unforgettable was my stay at VOCO by ING a place where warmth wasn’t just offered, it was felt in every moment; where care went beyond expectation, and genuine hospitality transformed a beautiful trip into a lasting memory. Along the way, I was fortunate to meet incredible souls; the VOCO team; Nilo, Yuru , and Francisca each leaving a meaningful imprint on my heart..

This hotel is close to the airport. I am top-tier for IHG so I spend a lot of time in their hotels. This is top-notch. It’s The pool is beautiful. The rooms are very clean and the shower is amazing. I can’t say enough about the staff meant most of them speak English. They’re very helpful and very accommodating. Somebody complained about the billing. I think that’s unreasonable and does not reflect this hotel.

Stayed one night at VOCO Aruba and had a very disappointing billing experience. I booked through Hopper and paid in full at the time of booking. At check-in, the hotel took my card for incidentals, which is standard. However, they later charged that same card for the full cost of the stay, despite the reservation already being prepaid. I was told the charge was “pending” and would fall off. It did not. After waiting two weeks, I followed up: • The hotel did not resolve the issue • IHG Rewards customer service said the hotel would contact me — they never did I even disputed the charge with my bank, but without proper cooperation from the hotel, it was denied. To be clear: • The original booking was paid with a Mastercard through Hopper • The hotel charged a separate Visa for the same stay This is a clear duplicate charge, and it’s extremely frustrating to be left chasing a resolution with no accountability. Until this is resolved, I would strongly caution others when booking here—especially through third-party platforms.

We booked very last minute for one night because we had to change our incoming flights due to a snow storm. We honestly were just happy to have somewhere safe to sleep that night but we were so surprised with this super cute hotel! It was just renovated and is very clean and modern. I felt like I was at a small boutique hotel. Bed was very comfortable. Pool and lounge are was wonderful. I loved being able to walk right out of our room to the pool. There were some great restaurant options in the area. Staff was very kind. We would come here again.

Pool And outside view

The rooms were mediocre but for the price they were ok.

Staff was great and accommodating

Accommodating

Very family friendly place. Most of the staff are amazing especially Marc from front desk always putting a smile on our faces and not to forget the lovely cleaners and of course the super friendly ladies from the bar. Overall a very nice place.

From the moment I arrived, this hotel delivered nothing short of excellence. The room was immaculate—beautifully designed, spacious, and thoughtfully laid out. The bed was incredibly comfortable, the linens luxurious, and the view from the balcony was breathtaking. Every detail, from the lighting to the elegant decor, created a warm and welcoming atmosphere that made it feel like a home away from home. The staff were the true highlight of my stay. Every team member I encountered—from the front desk to housekeeping—was genuinely friendly, professional, and eager to assist. They went out of their way to ensure my comfort, always greeting me with a smile and anticipating needs I didn’t even realize I had. As for the service, it was flawless. Check-in and check-out were quick and seamless. Room service was prompt and the food arrived hot, fresh, and delicious. Any request I made was met with immediate attention and delivered with a personal touch that showed a deep commitment to guest satisfaction. The amenities were world-class. The pool area was serene and well-maintained, perfect for a relaxing afternoon. The fitness center was fully equipped and spotless. I also enjoyed the on-site spa—an indulgent treat that left me feeling completely rejuvenated. And the hotel restaurant? A culinary gem with a menu that balances innovation and comfort, using fresh, high-quality ingredients. In summary, this hotel doesn't just meet expectations—it exceeds them in every way. - Peter Magr