voco Surfside Aruba by IHG

It was a great experience i would recommend

Great hotel with good amenities, big pool with chairs and limited breakfast included. Staff is super helpful and nice. Good location 5 min to the airport and across the street from the beach and bars, walking distance 20 min to downtown area with shops.

We enjoyed our stay at talk of the town. Liz at the front desk was excellent, super helpful she gave us all the information for excursions and got us booked. The beach is across the street with a lot of dining options and great views and there is a marketplace a short walk down the road

We had plumbing problems. The toilet had a hard time flushing on numerous occasions they were good to come in and plunge it for us when I asked. The mattresses were horrible, very uncomfortable and I woke up sore and hurting every morning. The pillows weren’t the best either our phone never worked and the TV system is horrible. We appreciated having a breakfast every morning, but it got very monotonous as the food was very tasteless and flavorless. Not used to having imitation milk and eggs. We would’ve liked to have more fruit and some butter. The hot tubs were never even warm let alone hot!

We enjoyed our stay

Convenience, close to the airport, beaches . Easy access to the public transportation. The restaurants are walking distance.

Bathrooms need to upgrade, breakfast also need different variety of food

The hotel is small and easy to navigate. The best part of the trip were the 2 ladies in the bar area. Very friendly and service oriented. The downfall was housekeeping and management in general. Our entire stay we had do not disturb on our room door, yet, housekeeping entered our room to put towels in the bathroom. Nothing else done, just the towels. When i brought it to management, he was helpful but only said he would let housekeeping know about it. You want to know your secure when out of the room. It just raised a red flag. The in hotel convenience store listed hours of 8am-8pm but was rarely ever open and always closed by 5pm.They also had many interns working the front desk without supervision and not muck knowledge or know where to look for an answer. I can let that slide because we've all been at that point in our lives. When you book a hotel of this class, you really do get what you paid for. Atleast Aruba is checked from our bucket list.

Nice swimming pool

Terribly noisy. Unfortunately, the hotel location stands on a noisy road, with locals parked across the road chatting through the night and listening to very loud music from their car's speakers (especially at weekends). We had booked a superior room that despite the space had no real superior feeling - pretty basic tbh. Sometimes we were handed out tired beach towels, faded colours, not fluffy. It is fair to say the hotel needs a revamp from top to bottom. Staff are nice and genuinely do what they can. The pool area is okay, a bit small so at busy periods it could be crowded and perhaps even not enough loungers for everyone (ps it was not the case for us as we travelled outside peak times).

The hotel is very nice and well located. The room is very spacious. The pool is very beautiful. I really enjoyed this hotel..