Falcon Crest Lodge by CLIQUE

We loved how clean the rooms were and the view. The kitchen was nicely cleaned, and the amenities were lovely. Parking was easy (we parked outside for ease of access)

To be honest, it was pretty good; the only tiny thing was the pillows, but that's really it. And others may like the pillows; we just found them to be on the harder side.

Always great to have underground parking in snow country! The kitchen in this unit was top notch. We loved the gas fireplace.

The location to downtown Banff was close; roughly about a 20 minute drive. The hotel itself is ok; I would rate it a 3/5.

We have stayed at several Clique hotels in the past, and unfortunately, this was by far our most disappointing experience. During our stay, we discovered a bug on one of the robes after it had already been worn. When we reported this to reception, the response was underwhelming, and we were directed to follow up with the manager, Libby, via email. Management advised that this is typical for this time of year; however, we have stayed at other hotels in Banff during the winter and spring months and have never encountered a similar issue. Given that we were celebrating my wife’s birthday, the situation was particularly disappointing. No form of compensation or reassurance was offered (apart from they checked the room and couldn’t find anything) which left us concerned about potentially bringing something home with us. While we understand that no hotel is without flaws, the manner in which guest concerns are addressed speaks volumes about the overall level of service. Additionally, the lighting throughout the property could be improved. The hallways off the elevators are very dimly lit, with little to no natural light, creating a rather somber atmosphere. The lighting in our suite’s bathroom was also inadequate, requiring my wife to apply her makeup in the bedroom where the lighting was slightly better. We also experienced issues with the television in the living room, which was barely functional. We were only able to play music, and when we contacted reception, we were advised that the television is only compatible with Android devices. There were no cable services or streaming applications available, aside from Samsung TV channels, which significantly limited its usability. Lastly, the parking situation presents some challenges. The outdoor spaces are quite small, and the underground entrance is tight and not well-suited for larger vehicles such as pickup trucks.

Great stay. Good location and easy to walk to places we love in Canmore.

Falcon Crest Lodge is a wonderful place to stay. It is clean and comfortable. We had a nice view and the room had all of the amenities that we needed. The staff were very friendly and helpful. It is a short walk to the central area and Canmore is a beautiful place to stay.