Hilton Garden Inn Birmingham SE/Liberty Park

Very nice location and the service was great. The breakfast was so good and the environment for lounging in the evening made my brother come to us instead of us going to his home. Impressive.

Very clean

We have stayed at this property multiple times and have always been pleased. Unfortunately that changed with our last stay. We checked in with the online app but wanted keys to the 2 rooms we booked, rather than using the app. We went to the front desk and got the keys, however when we went to the room, one of the rooms was already occupied and the other was not cleaned. We were given new rooms and all was well until while relaxing on the bed I noticed a tick on me. I thought it was strange and then I saw another one. I pulled the pillows back and noticed multiple bugs and realized they were not ticks, but bed bugs. I immediately called the manager to come confirm and she in fact said they were bed bugs. I had never seen any before. We decided to end our stay and head home to sterilize everything so as not to spread any to our home. I don’t like to leave negative reviews but because I rely heavily on others reviews, I wanted to make others aware. The front desk staff was kind in their handling and offered to move us to another hotel, but the entire ordeal was extremely disappointing from a property we had previously enjoyed.

I’ve been a Hilton Honors member for 19 years, and this was by far the worst experience I’ve had at any Hilton property. I’ve stayed at the Hilton Garden Inn Liberty before—even during the pandemic—and the condition of the hotel was noticeably better then. I did online check-in and selected room 424. When I arrived, my digital key hadn’t arrived, and the front desk told me digital keys weren’t working. They gave me a plastic key, which didn’t work either. Then the digital key came through, but my phone showed the room was deadbolted from the inside. I went back to the front desk and was reassigned to room 524. Room 524 was unacceptable. There was a brown stain on the counter, which I wiped up myself. The floor looked like it hadn’t been vacuumed. The toilet had hair under the seat, the sink was dirty, and the bed seemed to be hastily pulled together—likely with used sheets. As someone who owns a cleaning business, I can confidently say the room was not properly cleaned or turned down. This was a major letdown from the quality I’ve come to expect from Hilton. I’m asking that this be reviewed and addressed, and that appropriate follow-up and compensation be considered. I would post pictures, but as I’m trying to attach the pictures to hotels.com, they’re being flagged as Inappropriate. No worries, the pictures definitely went to Hilton.

Food in restaurant was excellent

everything

nothing

Lovely property in nice part of town

I was not told that the breakfast buffet was $28.00. I was quite upset that I was presented a bill for the buffet. No one told us it wasn’t complimentary. It was not very good and I would not have paid this amount for it.

There were many issues with the room. Overall, outdated, not very clean, some items were broken/ damaged in the room. Had to be moved to another room. Not worth the money or stay. Nothing is complementary or included. Gym supplies were missing as well