Horizon Inn & Suites

Pool was not working and it was not said on the reservation.

Quiet place

I was surprised by how clean it was and what great shape the room was in, considering how cheap it was. My kids and I got in late, but that staff was still very upbeat and friendly. They even waved back at and interacted with my chatty toddlers.

Booked a room and specified 6 people. Which we understand that there are very limited options that can accommodate 6 people. So we were surprised that a 2 queen would fit us all. We assumed there would be a rollaway or pull-out. The hotel insisted on charging us extra. After driving 6 hours this is not how I wanted to spend my check in process.

It’s the better of the two hotels in West Point nothing special but a good place if you need a hotel in West Point.

The price was reasonable. There was a fair amount of breakfast options. The rooms were quiet.

The front desk attendant was extremely unpersonable at check in. The shower/tub had a ring around it and lots of spots on the faucets, etc. Surfaces around the hotel were dusty.

Very clean and well taken care of. Tried to over charge me and said they would take care of, well they did not until I had to ask again.

It was a good stay. I like this hotel.

Stairs made it hard to get to second floor room with my weak legs.

Facility was clean and quiet, staff is friendly and accommodating. Room rates were very reasonable, our room was comfortable and clean. We were traveling with our dogs, they were very helpful with getting us a room near an exit for potty breaks. Breakfast was good, only request would be changing breakfast items daily. Having the same breakfast every morning gets old, though one shouldn't complain about free breakfast. Overall, a positive experience and love that they allow pets.