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7.6 / 10 Guest Rating

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760, Playa del Carmen, MX

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive - main view

About the Property

Luxurious Spa and Beach Experience: Indulge in massages, body treatments, and facials at the spa, followed by a relaxing time at the private beach and 2 outdoor swimming pools.

Gourmet Dining and Bars: Enjoy international cuisine at one of the 6 restaurants, grab snacks at the cafe, and sip on refreshing drinks at the beach bar, bars/lounges, or poolside bars.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, babysitting, and a theme park shuttle. The all-inclusive package covers meals, 24-hour room service, and daily buffet breakfast.

Facilities & Amenities

Free breakfast
Full-service spa
Fitness facilities
Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Room (CSTG) - Photo 1

Room (CSTG)

1 King Bed OR 2 Queen BedsFeatures a private furnished balcony/patioInternet - Free WiFi Entertainment - 42-inch flat-screen TV, satellite channels, and iPod dockFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Safe, double sofa bed, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVHair dryerBathrobe

Junior Suite

Non-refundable
All Inclusive
20% OFF$363.04

$290.43

Includes taxes & fees
Family Suite - Photo 1

Family Suite

4 Double BedsFeatures a private furnished balcony/patioLayout - 2 bedrooms and living roomInternet - Free WiFi Entertainment - 42-inch flat-screen TV, satellite channels, and iPod dockFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Safe and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

Sleeps 8
4 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVHair dryerBathrobe

Family Suite

Non-refundable
Full Board
20% OFF$829.29

$663.43

Includes taxes & fees

Family Suite

Non-refundable
All Inclusive
20% OFF$869.8

$695.84

Includes taxes & fees
JUNIOR SUITE SOAKER TUB - ADULTS ONLY - Photo 1

JUNIOR SUITE SOAKER TUB - ADULTS ONLY

2 Double BedsFeatures a private furnished balcony/patioInternet - Free WiFi Entertainment - 42-inch flat-screen TV, satellite channels, and iPod dockFood & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Safe and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) availableNon-SmokingRoom is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability

Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVHair dryerBathrobe

JUNIOR SUITE SOAKER TUB - ADULTS ONLY

Non-refundable
All Inclusive
20% OFF$536.84

$429.47

Includes taxes & fees

Guest Reviews

7.6
Very Good3 verified reviews
AI Summary

Guests highly rate the and frequently praise the .

Categories

Cleanliness6.5
Service6.5
Location8.5
Room Quality6.5
Amenities8.5
Value for Money9.4
Food and Beverage7.5
Overall Experience7.5

Select topics to read reviews

M
Monica
Verified booking
family_with_children
Standard Room
Stayed in Jan 5, 2026

"Good"

2.0

Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran

Helpful?
A
Anna
Verified booking
Standard Room
Stayed in Jan 4, 2026

"Exceptional"

10.0

New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.

Helpful?
J
JOANNE
Verified booking
friends
Standard Room
Stayed in Aug 18, 2025

"Good"

2.0

Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.

Helpful?