Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Enjoyed our stay February 1 – 15, 2026. Just a note for the wellness of the employees. “Drink of the Day” cart. Exceptional bartenders but feel the hotel needs to provide a Fatigue Mat for the bartenders to stand on during their shift. They have to stand in one spot for a great length of time. One evening we were sitting in the lobby and noticed the bartender was having leg pain. He kept bending his legs and could see the pain in his eyes. Please provide these bartenders a Fatigue Mat to stand on. Something very easy to fix for the wellness of these employees.

We booked Playacar after finding out that our go-to Riviera Maya Palace / RMP did not have availability for our week. My husband and I were bringing our son and daughter in law for her 30th birthday. We all loved the layout of Playacar! The adult-only swim up bar infinity pool was in the sun all day and even though the water was cold, it was popular with the guests and we could always find a place to sit. Our room 6201 was perfect! 2nd floor with no one above us and we were on the corner. From the balcony we could see the ocean. We were close to the beach and not far from the lobby. Oscar who cleaned our room daily was friendly, thorough and left us the most delightful towel animals. It had a wonderful walk in shower (RMP had a tub, which we didn't miss). The walkable beach is stunning and the aqua blue water is beautiful! We would spend 2+ hours a day in the water bobbing around watching the fish swim by us. The weather in February was perfect, every.single.day.. Bars, buffets and restaurants were great, Italian ended up being our favorite. RMP has lobster at the steakhouse and we missed that. The only premium vodka was Smirnoff. RMP had a variety of flavored Absolute Vodkas. The Friday night Neon Party fell on our daughter in law's birthday, it was amazing!! Don't miss this, even if you go early and leave after a bit, still go! The free airport shuttle with Destination Services was terrible. After we arrived at Cancun Airport, the DS Rep played games with us regarding taxi rates $120, then $80, after 30 minutes of us refusing he said he could get us a shuttle if we gave him a tip? Then at the hotel we got a call in our room the first morning to come down right away to get our return shuttle voucher, which turned out to be a sales pitch for excursions, then told to come back the day before we leave to pick up the voucher. When we returned the day before we left she barked our pick up time at us which was 5 hours before our plane took off. Considering the travel time to the airport is 1 hour and the check in to gate takes about 20 mins we opted for a private transfer that picked us up at 3pm in lieu of noon. Rather spend our last few hours at the beach than 4 hours at the airport that doesn't have drinking water (only bottled for $5usd). We still made it to the airport 2.5 hours prior to our flight. We preferred the Playacar over RMP and RMP is usually about $600usd per week MORE than Playacar.

What a great time ! Gail at the specialty drink station was extremely friendly and always saying hi even when not at his station . Cesar and Luigi at the lobby bar were made a stay very enjoyable ( always had big smiles ) Maribel at the swim up bar was the fastest server I have ever seen . Amazing person. Janet at the buffet was absolutely amazing always asked how our previous day was and what plans we had for the day were . She has been there for 17 years and everyone we talked to that sat in her section said she was incredible. The food was spectacular especially Krystal and Guacamole. The beach was incredible. We did a swim with wild dolphins. Saw around 40 plus at least 15-20 humpback whales including a few baby whales.

We spent another delightful week at the RPP in early February. It has been renovated in recent years, is located on a wonderful beach, provides many varied drinking/dining options, is staffed by friendly professional folks, and is kept scrupulously clean and well maintained. Thanks to the Elite Club our room was centrally placed on the top floor, away from some of the ground-level noise and with a first-class view of the bay (and playing whales). As usual we sampled a number of the drinking and dining options - with our favorites being the Elite Club lounge, Elite Club beach service, Krystal restaurant, Elite Club restaurant, and La Peninsula for breakfast and lunch. We are "beach people" rather than "pool people" so we enjoyed the Bali beds in the Elite Club beach area for the extra shade and quieter location. (They are also closer to the $35 beach massage parlors.) We are not big entertainment folks so the most we can comment on the entertainment (RIU Party) offerings were that they were loud. Many staff are consistent from year to year and provide excellent service - provided you do some tipping. As you may have guessed, we are fond of the extra pampering we get due to the added cost of the Elite Club. A few suggestions for RPP management: 1) Provide more than one Elite Club desk clerk to expedite check-ins when several EC guests arrive at the same time. If regular guests have multiple staff to check them in after a long day of travel, why do you "penalize" Elite Club guests by making them wait?; 2) Just as the Elite Club offers some premium liquors, why can't there be some higher quality wines offered to Elite Club guests? And perhaps some anejo tequila?; 3) The resort provides minimal "rules" for guests. So please enforce those rules that do exist - enforce the dress code for ala-carte restaurants; keep wet bathing suits off of the lobby upholstered furniture; keep outside vendors off of the private section of the beach.

This is our second visit to this location and on both trips we’ve met the kindest folks and eaten WAY too much delicious food! I love to practice my Spanish and most employees (who speak English far better than I speak Español) were so patient and cheerful taking the time to help me. Judith who works the dining area near Daiquiri was especially friendly and attentive. She stopped by regularly both to take care of us and give me some of her valuable time to help me practice. I really hope that I get to see her again on a future visit to Riu! If you visit be sure you also try one of the morning RiuFit classes, then in the evening enjoy the complimentary freshly crafted artisan cocktails available in the the lobby. All the staff we encountered here were just lovely to chat with and I look forward to returning in the future.

We spent 16 days in total inclusion — wonderful people, delicious food, and endless fun. We have been coming to the Riu Palace Pacifico for many years, and each year is even better than the last. The senior staff, front desk team, and all the employees go above and beyond to accommodate every guest’s needs. The ELITE CLUB is a unique experience that we highly recommend. Coming to the Riu Palace Pacifico feels like coming home — actually, even better, because it’s all-inclusive. You simply relax at the beach or by the pools without a worry. The food is amazing: fresh, varied, and beautifully prepared — from breakfast to lunch to dinner. And we can’t forget the specialty restaurants, where you can savor different cultural dishes. Sixteen days felt perfect… and next year, we may stay even longer! THANK YOU TO EVERYONE!!!!!

We stayed in room 7076. This faces south and is considered partial ocean view. There is construction going on below, but it is really only noticeable when on the balcony. The food was very good everywhere. We did not make it to the steakhouse or the fancy restaurant due to lines and preference. Julian at the breakfast buffet was fun each morning. They threw a nice superbowl party. The pools were good sizes and nice temperature. The larger one to the south has a ramp into the water. Room for improvement: Bathroom access requires a trip down stairs to the beach and down more stairs under the pool deck or back to the main building. This also requires stairs or trip down a ramp. The deck is also quite slippery, but staff are continually working on that with mops and squeegees. There were some falls. Overall it was great and we would be happy to go back.

High recommend and would return! Great food, drinks and entertainment. Very good location and very friendly staff! Rooms were nice and lots of lounge chairs at the beach!

This was our second time at the Riu PP. Very happy with cleanliness of room and across hotel. Food and food selection was pretty good for all inclusive dining. As my wife took exercise classes every day this was huge for her and she was very happy (thank you Jasmine!!). It’s often times the little extras and stand out service that makes the experience- the evening bar cart, Louisa at the steak restaurant, everyone at the front desk, etc. Evening entertainment varied (silent disco was fun) but hopefully they will mix it up a bit, particularly for those who return and enjoy seeing something new.

Excellent service from arrival to departure. Rooms, property in general, pools and dining options terrific. First time to PV area and a RIU property. Will definitely return. -met by Gerardo upon arrival and connected with him almost daily. Incredibly friendly and helpful. -Janet in La Peninsula was a daily excellent ambassador for breakfast. -Kiki in reception bar cart with whisky sours amazing. - we enjoyed the variety and food options at the various onsite eating locations, often ending up at sports bar for watching games. - the pool and beach areas and in fact entire property were always well maintained and clean in same way as Disney franchise. -walked numerous times to Bucerías to meet friends and also down beach. Dropped in to see RIU Jalisco newly renovated. Would be great for families. -really appreciated the adult only aspect of this property. Thanks you RIU team!