Hotel Riu Palace Pacifico - Adults Only - All Inclusive

We just returned from a 7-day vacation at the Riu Palace Pacifico, and what an excellent resort it is! There are many things that make this property stand out, starting with their outstanding customer service. I emailed ahead requesting two rooms close to each other on a higher floor. To my surprise, I received a quick and very friendly response from Junior Espinoza, who assured me they would do their best to accommodate us. Sure enough, upon arrival we were given two beautiful rooms on the 8th floor with a partial ocean view. Thank you, dear Junior Espinoza and the entire customer service team! Your willingness to consider our request made our vacation truly enjoyable and memorable. The resort itself is wonderful. It was recently renovated, and the rooms are modern, beautifully updated, and extremely clean. The mattresses are new and comfortable, and the pillows are soft. The grounds are well maintained and lovely to walk through. The staff are amazing. A big thank-you to Polo, the beach bartender; Samael at the buffet restaurant; and all the other hardworking staff who go above and beyond to make guests happy. The pools are clean and never overcrowded. The beach is beautiful, and there are plenty of sunbeds — no need to wake up early to reserve them. We highly recommend this hotel to anyone, and we will definitely be returning soon. ⸻

This is our second time staying at riu hotels, the palace is very nice. Unfortunately, I got food poisoning from the buffet dinner the first night and my husband got it from the Krystal restaurant but we recovered and moved on. My only con is they should provide umbrellas for the guest on the beach area instead of paying $15.00 cdn per day from the locals.

Fourteen days of outstanding service - again! We keep returning for adults only, great food, fabulous facilities and outstanding service! Janet and Maria at the buffet, Dalila at the American Sports Bar and Edgar at the pool and lounges complex deserve special mention. A shout out to Housekeeping who never missed a beat. And a big thanks to the pros in the reception area for handling our room upgrade. We appreciate the benefits of the Elite Club, especially the a la carte restaurants reservation feature. A room suggestion - when booking Ocean Front choose at least five levels up on the left side of the hotel. (as it faces the ocean). Standard size pillows and a firmer mattress would be nice! Only one negative - it was an absolute insult to your many Canadian guests to not show our Grey Cup Canadian Football championship on November 16th! Somebody in your PR department obviously fumbled the ball!

Staying at this hotel, we were impressed by the exceptional level of customer service. From the moment we arrived, the staff made us feel welcomed and valued. Every team member we interacted with went above and beyond to ensure our stay was perfect. Whether it was housekeeping, the front desk (our special thanks to Abizua and Sandra), or the restaurants/bars team, everyone was consistently courteous and efficient. It’s rare to find a hotel where customer service feels genuinely heartfelt, but this RIU hotel delivered exactly that. We highly recommend this hotel to anyone who values top-tier service and a truly welcoming experience. We’ll definitely be returning!!!

5 out of 5. Lovely hotel and the food was delicious and most of the staff was warm and attentive. Especially at The Peninsula restaurant. Perhaps it might be a good idea to allow booking in the other restaurants so the guests do not have to suffer the “authority” of some of the staff when deciding who can get a table or not

We arrived at Hotel Riu Palace Pacifico on November 18. Check-in was smooth and quick and we were taken to our room within 5 minutes. This hotel has everything you want for food and beverages, and we were very pleased with everything. The lobby is simply amazing with a new drink being offered every night of our holiday. The restaurants’ were also very delicious, with The Steakhouse and Krystal Restaurants’ being our favorites. We were a bit disappointed in the buffets, so did not attend them much except for the breakfasts every morning. Special thanks goes out to Jusitta, for making my omelet with extra cheese every morning, always with a smile on her face. The sports bar was a great place to go to for a midnight snack, with many options for food choices. They made the best Bloody Mary’s on the whole resort. Rodolfo was another standout with his courteous service and always making sure I had my special coffee every morning with Baileys! The entertainment was good with the Micheal Jackson show being a must for everyone to witness. Diana who is one of the entertainment staff was another standout. She dedicated a lot of time to a birthday boy one night with special needs gathering applause from the entire crowd. She was so nice and friendly to everyone. Overall this resort is simply a fantastic place to enjoy your holiday. We spent every day on the beach with plenty of shade from the trees to prevent sunburns. The ocean was calm and easy to access with the sand being some of the smoothest sand we have ever been on. The only complaint we have is the lack of restrooms. If you need to use a restroom if you are in the sports lounge or entertainment stage area, it is a long walk to get to them. The establishment should have restrooms located in either the sports bar or entertainment area. Thank You for the great holiday!

Reading some of the reviews I wondered if we were staying at the same resort! We have stayed at the riu palace pacifico three times, just booked our fourth for next year and are counting down the days! We are treated like family at this resort, the staff in the buffet remembered us which was lovely, so nice to see familiar faces a big shout out to Maria who took wonderful care of us, Lucy in the evening is another staff member that couldn't do enough for us. We booked the elite club and were not disappointed, Karelli in the elite club lounge took great care of us also. Restaurants were all fantastic, the steakhouse and Italian were our favorite, food was delicious, loved the tortilla soup in the Mexican restaurant. We ate at the sports bar for lunch a few times and we're not disappointed, Mac and cheese was amazing. If you like to walk on the beach this is the place for you, you can walk for miles both directions. The elite club beds on the beach are a great place to relax. The rooms are kept spotless, if you need extra towels etc you can request them on the app, our fridge was always well stocked. A big thank you to the hard working staff that keep us coming back, we appreciate all your hard work! See you soon!

Are you ready to have your whole trip derailed by food poisoning? My mother got food poisoning, we clearly couldn’t make an excursion tour we got through the hotel partners the next morning. So we evened up having to skip the trip. The hotel basically said too bad too sad, we won’t make you whole the $200 you lost on that trip. Which was a bargain ask, because we could have asked them to comp part of our trip. 2 room for a couple nights, is a lot more than $200. They know the illness was real, because we informed them the night before and they sent a maid in the evening to clean the vomit. The fun part is we had been loyal to the brand across 29 nights stayed (I checked the app) and over $10,000 spent with them. You would have thought given our history they would have just said sorry please allow us to make you whole the measly $200. But they gave us the middle finger. Please stay with an American brand like Hilton or Marriott, you know they would take ownership. Learn from my mistake and travel smart.

I recently had a disappointing stay at this Riu property, which fell short of my expectations. The food and drinks were substandard, and the staff lacked the courtesy and professionalism expected from a reputable establishment. Despite paying for the elite experience, we were treated poorly. A significant number of Canadian guests appeared to have an exaggerated sense of entitlement, acting as if they were the owners of the resort. It would be advisable for them to focus on resolving issues in their own country before traveling to Mexico. Furthermore, it was apparent that none of them tipped the staff.

We recently stayed at the RIU Palace Pacifico. My wife and I had a great time. We met a lot of nice guests. As far as the food and drinks are concerned they were hit and miss. I don’t think the drinks are watered down but rather the servers may have given us the wrong drink. The pool side servers most times had two trays of drinks. I couldn’t keep everything straight if the roles were reversed. The restaurants were also hit and miss. We enjoyed the Asian restaurant. We dined there 3 times during our 2 week vacation. On one occasion the food was really salty. I calked that up to a different chef who likes cooking with salt. It was too salty for our taste but another guest may like that. Another favorite restaurant was the steak house. It was brutal trying to get a seat there. I would line up at 515pm joining about 20 other guests. The restaurant opened at 6pm. We dined there 3 times during our two week stay and we had one occasion where the food was cold. All of the staff are great! They work hard to make our stay enjoyable. I would like to point out a superstar in my opinion. Janet from the morning and lunch buffet. We didn’t always sit in her area but she always had a smile and friendly greeting for us. When I was in the main buffet Janet would come up and greet me. We hadn’t sat her in section for a day or two. We shared some personal family stories. Our relationship was closer than to other staff. Janet knew me by my Mexican nickname “guapo ” Her attitude, professionalism is the reason I come back to some resorts and skip others. We have stayed at the Cabo Riu Baja California as well. There garden view rooms are very different compared to the room we had this time. What I don’t like is the “upgrade speech” the front clerk gave us when we asked about the room we were getting. I felt like just a number to the RIU company! We kept our room it’s what we paid for. If RIU wanted to impress us make us feel like family they could have “upgraded” us if they had empty rooms at no cost. I’m not sure if I will go back to RIU however to whoever is reading this review you need to try the resort for yourself.