Capital Coast Resort & Spa

Good place, big rooms.

We sent this feedback direct to Capital Coast by email but as after seven days we had had no response so have decided to go public. The check-in staff were pleasant, the room clean room, nice view of pool. All good until breakfast - we were told it was from 7.45, the notice outside the restaurant states 7.45 the website states 7.45. The restaurant did indeed have the doors open but there was no cooking until chef arrived at 8 o'clock. We had a business meeting to attend so waiting wasn't an option. We pointed this out to the only member of staff in the restaurant and instead of apologising she was defensive, rude and argumentative, said not her fault, reception was in the wrong she even said 'I'm not a server, this isn't my job' Clearly breakfast is NOT served at 7.45. If we knew this we could have gone to elsewhere, at least the food would have been not only hot but served with eggs and a smile. If this was our first visit to Capital Coast judging by the breakfast experience I don't think we'd go back. This is a four star hotel but the service and staff attitude in the restaurant does not reflect this. Some customer training is required the customer is not always right, but the customer should at least come first. Your staff represent your company and our experience hasn't been good.

Nice building location and view. Need renovation and little bit more carefully cleaning. Good value for money.

Too noise by staff early morning

It was our second stay - everything as expected, no surprises

Good location, but hotel in very bad condition, the best view from room

Old hotel need renew , 3 stars

Absolutely terrible, reception staff were so rude when speaking to customers, especially the reception manager. Unfortunately she wasn’t wearing her name badge so I can’t publish her name on my review. She was so unhelpful and instead of speaking she would shout in front of everyone. Such a disappointment hotel needs to upgrade reception staff to someone who actually wants to work. We were celebrating a 50th birthday asked if they could do something in the room it was an outrageous NO. I would avoid this hotel at all cost.

I absolutely loved my recent stay at the hotel the only issue is that you must fly into Paphos for transfer and I was not informed by hotel or Expedia and had to cover transfer myself late at night. The hotel was peaceful, and in a great location for commuting to the town. I would highly recommend staying here.

the hotel is nice and its located in a wonderful quiet place out of city and its a price worth. But It needs renovation since some parts of it are dated.