Clarion Pointe Madison Huntsville

This property delivers more than it looks like it would from the outside. The entire place seemed clean and the room was extremely clean - I know because I clean with clorox wipes myself and found minimal dust or dirt. The beds were unusually comfortable for a property in this price range and we slept well in a quiet environment. It looked like the bathrooms had been fairly recently updated and the water pressure in the shower was good. The carpet in the sleeping area definitely needs to be replaced and it was noticeably frayed where it met the hard floor of the entrance. However it looked clean enough. The AC worked well and was quiet. If you need total darkness to sleep this place will not work for you though - they have an odd kind of blind on the window with every other slat being see through so that car lights were visible all night and would have probably been worse on lower floors. There was no black out curtain of any sort to pull over the window. It didn't really bother us but could be a problem for some folks. Staff were very helpful in meeting our needs for the type and location of our room and were friendly and helpful throughout our short one night stay including the cleaning crew. Breakfast was very typical of what would be expected - typical mix of hot and cold foods but what we ate was good and quickly replenished when needed. This place exceeded our expectations for a modest, clean, quiet environment at this price point and we would stay here again.

Breakfast was nice. Cereals, waffles, muffins, sausage patties, eggs, and bread for toast with variety of jelly. Coffee, juice, and other drinks were available.

I cannot think of anything i didn't like.

Check in was easy and the night clerk was very pleasant and helpful.

When we checked in, it was late. When we got into our room, we realized it smelled wet and musty and the air was sticky. We were tired, so we went ahead and went to sleep and said we would deal with it in the morning. In the morning, my husband went down to make the front desk aware of the situation and was met with no help and the GM, Starla, was extremely rude about the whole situation. Initially cutting him off stating that they don't allow late check out... we still had 2 nights on our stay so we weren't asking for that. After he explained the situation, she then told him that ALLLLLLL hotels in the south were like that. Mind you, I have lived in the south my whole life and even visited hotels further south without the hotel room smelling horrible or the carpet being wet and my husband stays in the area frequently for work. After the incident, because we couldn't be refunded, we decided to stay (unhappily). We leave for lunch and right away this woman calls to ask if we are checking out. I let her know that we weren't and she then tells me that my husband "yelled" at her and was rude and that I can stay but he can't be rude to her. This woman is the most unprofessional person I think I have ever encountered in a management position. We didn't finish our stay. We ended up going to the Fairfield in Decatur which was 1000 times better and the staff were all very friendly.

Hotel is very clean, has great staff, and breakfast. Would reccomomend

Super comfy beds & pillows! Walls seem thin to hear ppl next room over

Not unless I get credits.

Paid too much

Bed was closed comfy.

Breakfast was a joke—very limited offerings and powdered eggs were awful. Housekeeping did not need to come in during my stay, but were there anyway.