Remisens Hotel Metropol

Big room, very clean, nice view. Friendly staff. Spacious indoor pool area, although the part with jacuzzis wasn't open. Good breakfast and great hotel bar. Free garage parking. Cheaper and, in my opinion, better than most hotels in nearby area. A relaxing 2-night stay.

Great hotel, the kindest staff, gorgeous view, excellent food, no remark on cleanliness, super pool. I was very satisfied with complete experience and will come back. Highly recommend.

Excellent location, nice atmosphere, big terraces and clean rooms. Friendly staff and services, good spa, big sea water swimming pool. Exceptional breakfast. Overall experience was excellent.

It was very pleasant stay at this hotel. Location is perfect on hill over seaside. Nearby garden with trees and seats is pretty. View from balcony to sea and Portorose is so beatiful. Room is clean and big. Staff was very friendly and helpful. Free parking in undeground garage. Restaurant serve very tasty food during breakfast and dinner. Everybody can choose from prepared food. Room was silent as whole hotel. Wellnes zone with 25 m with salt sea water is perfect. It is little bit pitty that indoor wirlpools were out of order during our stay. Thanks a lot for beautiful stay.

The staff at the reception lied to us about the room availability. When we asked for an upgrade, they said everything was fully booked - After consulting with her superior, also she concluded that everything was fully booked… A minute later, we made a test booking for a better room in the same hotel — and it was available. Never again! Thanks for ruining our weekend.

There is big discrepancy between price and value. This is not a 5* hotel according to international standards. Also 4* guests use same reception and amenities. It seems like a scam. The maintenance is at poor level. The stuff does not replies on emails. I would definitely not recommend this hotel. They deserve maximum 4*

Excellent location, quiet but only 5-6 min on foot to center. Rooms fully equiped, clean and adequate for a 5 stars hotel. Extra big balcony with sea view (we love it!). Very nice restaurant, quiet atmosphere, excellent food and drinks, high quality ingredients. Big indoor pool, nice outdoor pool, both heated. Parking in the garage. Staff professional but friendly. Big reccomendation. Hope to come again.

We stayed at the Casa Rosa annex. The maintenance is really poor in the room, the walls were dirty and scraped, there were spiderwebs. The bathtub with shower really dangerous as it has a 60 cm step to get into it. The location of the hotel is beautiful, but the services would need more care especially the pools and the outdoor pool on the beach has a 3 star service not 5 as expected, very annoying. The restaurant offers a lot of food but again it’s not at all a 5 star level. The quality is medium poor. The drinks are all upon payment. There is no dress code for the restaurant which is very disappointing for a 5 star level. It’s very annoying seeing people wearing shorts and flip flops without the minimum care or decency for a dinner at the hotel.

We had a very pleasant stay at Hotel Metropol. What we appreciated the most was the gastronomy – the food was delicious, with a wide selection and a strong focus on local cuisine, which we truly enjoyed. The rooms were beautiful, spacious, clean, and had a large balcony that was perfect for our family. Towels were changed daily, and everything was well maintained. The wellness area and the seawater pools were very nice, and the terrace with its stunning sea view was simply unforgettable. The well-kept garden also added to the relaxing atmosphere. Parking was included in the price, which was another advantage. On the other hand, the garage, the hotel itself, the pools and parts of the surrounding area are already showing signs of age and would definitely benefit from renovation. What disappointed us was the service. We often had to wait quite a long time for drinks, and sometimes they never arrived at all. At check-out, our room number was confused and we were initially given the wrong bill. Even though the receptionist later sent me an email with a big “UNPAID BILL” headline, and I actively communicated to clarify the mistake, the hotel never expressed any apology for their error and left my emails unanswered. This left me with rather mixed feelings about an otherwise pleasant stay. To be fair, some staff members were very nice – especially one lovely young lady who always welcomed us warmly at breakfast and dinner, and the attitude towards our children was very kind as well. However, overall the restaurant service and reception (with a few exceptions) remain a weak point of the hotel. Overall, we rate our stay positively. We would recommend the hotel, though with a few reservations. Our final rating is 4 out of 5 stars – one star deducted mainly due to the confusing and sometimes unprofessional service, as well as the fact that the hotel, pools, garage, and surrounding areas are clearly in need of renovation.

Serious and genuine feedback addressed directly to the Hotel General Director, Robert Stanicic, and Remisens Board Chair, Suncica Sakoman, has been ignored. As such, I am sharing my experience here for the awareness of prospective guests before booking this hotel. My family booked two rooms at this property, partly because complimentary parking was advertised as an inclusion. Unfortunately, our car was damaged in the car park, and human or dog feces were left next to the vehicle. Due to extremely poor lighting, both myself and my child unknowingly stepped in it. Photographs of the damage, the unhygienic and unsafe conditions were provided to the hotel, yet the only response received was dismissive, rude, and unprofessional. The hotel disclaimed any responsibility, citing that the car park is owned and managed by a third party. Repeated calls to the car park management went unanswered, and daily requests to meet with Mr. Stanicic were denied. With no senior management on site, despite claiming 5 star standard, I was forced to visit another property just to speak with a duty manager, Ms. Tina Jerman, in person. The attitude throughout was very condescending and unhelpful. While the hotel may argue it does not directly control the parking, this is not disclosed at the time of booking. Guests are led to reasonably expect that the hotel exercises a duty of care regarding safety and security in facilities it advertises as an inclusion. Any reputable operator would have, at minimum, a service agreement with the provider to ensure health, safety, and basic accountability — or at the very least attempt to support their guests. Regrettably, this was not the case here. The lack of response of Mr. Stanicic and his management team reflects a complete lack of responsibility, professionalism, and guest care. Notably, based on feedback from other guests, my experience is not unusual.