Holiday Inn Express Hotel & Suites San Diego Otay Mesa by IHG

I booked connecting rooms but upon check in they said they were sold out. One room did not have power to half of the room, the bathroom door did not close properly and if you did close it, it would pop really loud when you would try to open it. The other room had a bad card reader and we couldnt get in so they ended up moving half of my family to a another room on a different floor. The hotel is outdated and in need of serious repairs. Would not stay here even if they ugraded the place. It is in a sketchy area and only one small slow elevator.

Our stay was great. Our room is spacious, and clean. The best part was we were given two rooms which the second room was a complimentary because the room that I reserved had a leak. Great experience!!

Great hospitality

There is a list of items that resulted in an unsatisfactory experience. The hotel itself is going through repairs and or a remodel attempt. The elevator sounds like an old rocking chair.

Please have water bottles for the coffee machine

The hotel was clean. The beds and pillows were comfortable. The continental breakfast was appealing and there were several items to choose from. The staff upon my check in was nice, friendly and very helpful. I wasn't aware of how far away from things the hotel was when I booked it. I won't travel that far for a hotel again given all the closer options in town, BUT this hotel was great. I recommend it to anyone who finds themselves heading into or leaving out of Mexico. Also to those to who are visiting Donovan Prison. You won't be disappointed.

Breakfast was good. Parking was available.

The hotel is excellent yet very economical clean, good fresh breakfast, nice rooms, very good decor always the best hotel for us in Otay Mesa

The area feels creepy. Elevator slow and noisy. I was expecting better quality. This chain has good reputation and very good quality. But this property's location and building is an exeption.

nice