Courtyard by Marriott San Diego Mission Valley/Hotel Circle

Liked the overall atmosphere of the hotel. Staff was friendly and courteous. Breakfast was tasty!

We stayed in an ADA room, bed was way too soft and too low to the floor. If you’re going to advertise free breakfast on the internet, then you should do it!

I made a reservation using a Free Night Award at a Courtyard in San Diego for April 21. Out of nowhere, 44,000 points were deducted from my account. When I called to understand why, I was told that I had canceled my original reservation and then rebooked the same property minutes later using points. The problem? I never canceled anything, and I definitely didn’t make a second booking. I spent about 40 minutes on the phone with a supervisor, and the entire response was basically “the system shows you did it.” There was no real investigation, no accountability, and no effort to resolve what is clearly either a system error or unauthorized activity. Just a blanket statement shifting the blame onto me. To make things worse, during check-in, I was even told “I see you’re using your free night award,” which confirms that my original booking should have been intact. This experience has completely shaken my trust in the program. What’s the point of being loyal and earning points if they can just disappear based on what “the system says,” without any real support? Very disappointed in how this was handled, especially by the supervisor. I expected much better from a brand like Marriott.

Nada

Construction 10 hrs per day