Comfort Suites Eugene University

The breakfast had a nice variety of foods to choose from. Complimentary coffee, tea and ice water available daily in the lobby 24/7 along with light snacks/drinks to purchase. The staff was exceptionally friendly and professional. It would have been great to have an outside table/chairs to sit and enjoy our eats! We enjoyed our stay and willl definitely return.

Paid for the "mountain view". Nothing really to see.

It was ok

Booked through booking, call a few days before to cancel one of my rooms. Hotel canceled for me, but was still charged ove $500 extra for a room i didn't have

It was clean, with lots of outlets

A fire alarm went off at midnight. The night staff was useless at explaining what was happening. Due to the adrenalin rush I was unable to get back to sleep for several hours. The morning staff told me the manager was on vacation. Later they said they'd spoken with the manager and since I'd used bookings.com they were unable to give me a discount, just offering a late checkout (I was catching a plane, so that was useless... and if I wasn't catching a plane it would have been more appropriate to tell this to guests at midnight). So I ended up with a free soda for my discomfort.

Nice big comfy rooms. The staff is so friendly especially the breakfast hostess. My sister and I have stayed at this hotel every year for our Oregon sister trip many years and the staff remembers us. I always see them treat others guests with friendly respect

The new televisions are a little difficult for a senior like me to operate .I had to think hard to answer this question because we have always enjoyed our stay

Lady running breakfast room on Thursday was cheerful and willing to visit while maintaining the room. She let me linger past the 9:30 deadline and finish my meal. Very appreciated.

My room wasn't cleaned on Wednesday. Because of that, when going to breakfast on Thursday, I contacted the lady cleaning rooms on my floor. Because of a language barrier, I used limited Spanish to communicate my room number and indicated I was going to breakfast. When I returned, my door was left open (with the deadbolt lock used to prop open the door) and still wasn't cleaned. I again reminded the woman my room number and secured the door. I returned that evening (gone from 11:00am until 8:30pm) to find my room AGAIN was left open with the deadbolt arm as a prop (my personal belongings available to ANYONE walking by), and my room was AGAIN not cleaned. VERY unacceptable.

The beverage station was awesome!

The cleaning service was once in 3 days!

The breakfast was good. The king bed was comfortable, but the pull-couch bed was not that comfortable. The staff was very friendly and helpful.

The couch pull-out bed was not comfortable