SpringHill Suites Chesapeake Greenbrier

Just that it was at good location

Location

This hotel had 5 floors. The ice machines were out of order on every floor except 4th floor. It was really inconvenient to have to go all the way to the 4th floor when we needed ice. Also, I suffered a very bad cut on my foot due to shower stall having a very sharp piece of tile sticking up around the shower drain. This was not noticeable just by looking with your eye. Only until I stepped on it and my foot started bleeding did I know it was there.

Air conditioning was not cool as we had wanted however maintenance man gave us 2 fans

The hotel itself is well-kept and the staff showed they care about guest experience.

Overall a nice property, but our stay had a couple of hiccups worth mentioning. The room AC was not functioning properly and the room never cooled down comfortably. Housekeeping also missed stocking soap bars in the bathroom. To their credit, the hotel responded promptly when we raised the issues — staff came to check on the AC and provided fans to help. Management also offered 50% off our room rate as accommodation, which we appreciated. The hotel itself is well-kept and the staff showed they care about guest experience. If the AC situation gets resolved, this would be an easy recommendation. For now, just worth knowing if you're sensitive to room temperature — ask ahead and confirm your room is cooling properly before settling in.

Property itself was just fine.

First we had a long drive and arrived middle of the night and they made it seem like we should have called to tell them when we would arrive they had removed is from the system. The were able to reinstate the booking, but it seemed like it was a big deal. They kept saying things we should do. Online check in, download the app, check in before 2am, not use third party booking etc. it’s a hospitality industry and checks in was not hospitable. The room we booked was not available, had to ask for extra sheets and pillows for the trundle bed and they were “out of pillows”. On top of that the ac was not working properly we had no control over the room temperature and felt it was to hot, they provided a fan and it helped but we should be able to adjust temperature on the thermostat. There was a thermostat but it seemed to only stay at the same temperature and there was hardly any room circulation or fan speed. The bathroom had no exhaust fan.

location was good, safe, convenient to food and shopping. Staff were very friendly. Breakfast selection was good. Parking was free and good selection.

room was a little warm even after adjusting thermost. stayed ablut 77 degrees. Baseboards. and trundle bed were not very clean, but we made do and were thankful for a safe place to rest.

The location

They did not have the room type that I booked. The front desk clerk acted as though that was my fault that they were sold out of King rooms. She was huffing and puffing as she changed my room type to Queens. Upon entering, the thermostat in the room read 76° even though it was set to 65. I called to the front desk several times and got no answer so I decided to walk down there... mind you by this time it is almost 12:00 a.m. There was somebody at the desk... I'm assuming he just chose not to answer the phone. I made my complaint about the AC and he told me that it takes a while for the room to cool off. That was absolute BULL and I knew it when he said it. I asked for a fan. He didn't offer me one so guest recovery sucks. The washcloth had stains on it. There was a bobby pin in the bathroom floor. The next morning I asked for a washcloth and was told by the housekeeper that they didn't have any at the time. And then after all of this I asked for a late check out since I am a titanium member and was told no. After some back and forth the clerk only extended it 1 hour. And this is after I told her that I got no sleep because the room was so hot. Not sure how this property is passing the auditing process by Marriott. I have stayed in motels better than this