Econo Lodge

I had a good stay

water in tub was ankle deep after shower. room had a smell (dead animal)

The worst experience of my life. I arrive at check in and I’m told I booked a smoking room. I would absolutely never book a smoking room. I don’t smoke and I hate the smell. The front desk rep kept arguing with me telling me I booked a smoking room until I showed him my receipt. He continues to check us in. I ask him if the room is non smoking and he says yes. We get to our room and it reeks of smoke. Immediately, we return to the front desk. He gives us another room. This room also seems like a smoking room. Sheets are dirty with holes in multiple areas. There are bugs. Again, we returned to the front desk, instead of offering us another room. He offers to cancel and refund. At this point it’s 1130pm, my son and I had to figure out where to stay in an area where most hotels were sold out. It was a nightmare!

Holes in bed sheets and dirty rooms

Property was clean trash cans neat a clean inside and out

Had money disappear from my room while I was out.

Quiet room in the back of their building was nice.

The room was clean and well made up. We did request a non smoking room and it did not smell like cigarettes, but it did reek of weed. It may have been coming from the neighbors, but I am pretty sure it was our room from a previous guest. Also, when I book and pay online I do not like to have an additional fee upon check-in, hotels.com already has my cc#. Lastly, while the was comfortably clean my mattress was not particularly good. I am a side sleeper and I woke up with sore hips.

Very friendly staff

Really glad we chose this place. Saw tons of reviews of bugs in hotels in Richmond and surrounding area. Did not want bugs. My favorite thing about this place was the cleanliness. I had a good, comfy night’s stay in a decently-priced place with a safe parking lot (in my experience), clean room, and the staff were fine. Came down in the morning and had coffee and clementines. Hubby had a waffle, cereal, cranberry juice and coffee. They had bagels, sliced bread, cream cheese, basic breakfast for an econolodge. No hot bar, which was expected. Only downside of our trip was when we came to check in at 4pm (check in at 3pm), they checked us in, gave us keys and we went and found the housekeeper wasn’t done. She needed 15-20 more minutes. Took about 10. That put us behind our schedule but no complaint other than that. She was a nice woman. Would stay, again.