Hilton Baltimore Inner Harbor

Connected to convention center

Not the property’s fault but Baltimore is not safe. Someone was abducted right by the hotel.

I was in a bind. I found myself about to walk into an important business meeting with a clothing malfunction. Luckily, my guy, Julius, the Director of Security, was there to be the hero. Not exactly the shirt off his back, but dude loaned me his very belt and I was able to execute a very successful engagement without being distracted, knowing I had a tire shortcomings. This was after scouring the hotel for an extra mind you but he would stop nothing short of making sure I was properly taken care of.

Stayed here 1 night while we attended an MLS soccer game at nearby M&T Bank Stadium. Management needs some serious work to do regarding the eating options at the hotel as well as the service. Firstly, for a hotel this size there are very limited options. There is only 1 small restaurant in the lobby and 1 cafe that serves things to go. After our game, we wanted to have dinner at the hotel. The lobby was packed with people waiting for a table, even though there were many empty tables at the restaurant. Evidently, they just didn't have enough servers to be able to function to capacity. After placing our names on the reservations list, we waited for 40 minutes before we got tired of waiting. We were told we could order from our room. Once in our room, we found out that it was different menu (more limited) than the one in the restaurant. We went back down again and ended up ordering a to-go dinner from the bar. They took 1 hour to give us our dinner. They were very gracious and apologetic about the delay; the fact is they just didn't have enough people working that night. The next morning, we wanted to just get a to-go coffee from the cafe. We waited 30 minutes in that line just to get our coffees. A line of 10 people turned into a line of 20+ people while we were there. It was evident that the hotel was not prepared to offer good service, which is surprising given that they must be used to having game nights and a fully booked hotel, being located next to 2 large stadiums.

My room looked right out onto Camden Yards! It was a spectacular view. My room and bathroom were very clean (though there initially was a long black hair in the sink), and very comfortable.

There initially was a long black hair in the sink, but I wiped it out and threw it away.

I just stayed in the night , and folu at the front desk he was very professional, makes me feel so welcome.. very kind of person .. We are very appreciative about him very good customer service , I give him a 5 🌟 .

The best hostess at Hilton. She is great!

Lovely service!!! Nikki was a great, Quisha was very respectful, overall great service

Nice rooms, nice conference rooms and amenities. Fast luggage check by Nikki

We were treated badly because of our race when we were at the pool. When we were at the pool there was a couple who told workers we were diving though, there was a group of kids who were jumping, splashing, and diving. Which, led to us getting a $65 bill.