The St. Regis Punta Mita Resort

The St. Regis Punta Mita delivered on service and atmosphere. My wife and I spent a short July vacation in a Junior Suite that included breakfast and a daily resort credit. Although it was technically rainy season, most showers were limited to late at night and clear to partly cloudy skies during the day. From arrival to departure, the service was truly top-notch. Every member of the staff, from management to beach attendants, worked to ensure our stay was enjoyable. Pool and beachside service struck the perfect balance. Staff checked in often enough to keep us pampered, but never too often to interrupt the peaceful vibe. Buckets of cold water, towels, loungers, and umbrellas were always ready before we had to ask. The poolside food, including ceviche, sushi, and burgers, was fresh and easily customized to our preferences. Our Junior Suite was slightly dated, but it was clean, well-maintained, and very comfortable. We especially enjoyed the outdoor shower. It had a rustic feel that added charm and gave the room a more authentic, regional touch. Our spa experience was also excellent. The massages were skillfully done, and while the open-air spa was a little warm during our visit, I imagine it is more comfortable during cooler months. Breakfast each morning was a highlight. The buffet was varied and well-prepared, and the made-to-order items were equally good. The egg and chorizo tacos on fresh corn tortillas were easily the best thing I ate during our stay. The butler service deserves a special mention. Our butlers were always enthusiastic, helpful, and readily available. Whether arranging spa services or helping with dinner plans, they made our short stay feel effortless. Dinner at the resort restaurants was good but not quite excellent. Most dishes were fresh and well-prepared, but there were a few misses. The pizza at Seabreeze was soggy, the octopus in the tacos at Marietas needed more time on the grill, and the crab appetizer at Mita Mary was overwhelmed by mayo. That said, there were some real highlights. The Al Pastor tacos at Marietas and the grilled fish at Mita Mary were both outstanding. One area that could use improvement is the activity planning. It was difficult to understand what was included on-site, what was located elsewhere on the property, and how to book each option. I believe our butler or the concierge could have helped with that, but we were not always sure what questions to ask. Overall, the St. Regis Punta Mita is a refined and welcoming resort. The service, food, and relaxed luxury made for a memorable few days. With some clearer guidance around activities and a bit more consistency in the dining experience, one would have a tough time finding any flaws.

Beautiful hotel with gorgeous, green landscaping and an expansive property. Welcoming and professional staff with a warm Hola on every encounter from the landscapers to the front desk. Given the size of the property it never felt crowded. The rooms were large with large bathrooms and outdoor shower plunge. The only drawback was on Monday’s and Tuesdays one of the restaurants was closed and the other fine dining restaurant was temporarily closed for a restart of their menu. This left only two options for dinner on property. Compared to the Four Seasons which we visited for dinner, the St. Regis wins hands down for the beauty of the property.

This hotel has always been an amazing place to stay. The level of service from the staff has always exceeded expectations. You simply do not hear the word "no." But, I want to specifically call out two waiters - Ezequiel Hernandez and Alberto Uribe. We had been lucky enough to work with them before at Carolina, when it was open. But, now that it is closed, they are working at different restaurants on property. When I talked to them on various nights, I mentioned in passing that I missed the corn ice cream dessert from the closed restaurant Carolina. A day or so later, a staff member approached me by the pool, and told me that that they knew I missed that dessert, and so they attempted to recreate it for me. I was given two bowls of corn ice cream, at no cost. I never asked for it, nor do I know how they even found me that day. It was a level of service that I've never experienced before. Oh, and the ice cream was great. I can't wait to return and thank them in person. Trevor

Let me start by saying this: the hotel is absolutely beautiful. The grounds are meticulously maintained, and from the moment you arrive, you’re immediately transported into full vacation mode. The atmosphere is serene and luxurious—exactly what you’d hope for from a high-end beach resort. As part of my work, I often stay a night at each luxury property in a given area to get a feel for the experience before deciding where to return for a longer stay. On this particular trip, I split my time between the Four Seasons, Conrad, and the St. Regis. A night or two is usually enough to get a good read on the service and vibe of a place—and unfortunately, this is where the St. Regis fell slightly short. The Positives: As a Titanium Elite member, I selected the complimentary breakfast as my welcome gift, which was a fantastic value considering the buffet runs $65 per person. I was also fortunate that they cleared my nightly upgrade award. I was upgraded to a one-bedroom villa, complete with two massive private pools and sweeping views. The villa itself was a dream: spacious, tastefully furnished, and equipped with everything you could possibly need. The beach is another standout. It’s pristine and peaceful, and the staff set up our beach chairs quickly, arriving with a bucket of ice and bottled water. It’s those kinds of thoughtful touches that really elevate a resort experience. The Negatives: Where the resort fell short was in service—specifically, the much-advertised butler service. While we did receive a few text messages with basic information, we never actually met our butler in person. There was no welcome tour, no explanation of the villa or resort amenities, and no personalized service. We had mentioned we were celebrating our wedding anniversary, which was never acknowledged—not even with a note or a small gesture. At other properties offering similar services, like the Ritz-Carlton in the Maldives, the butler went above and beyond with thoughtful anniversary surprises and consistent presence. In contrast, this felt more like a virtual concierge than a dedicated butler. To give one specific example: I requested an iron and ironing board and was told it would be delivered within five minutes. It didn’t arrive. Later, the butler messaged that housekeeping said the room should already have one—of course, I’d already checked, otherwise I wouldn’t have asked. Then, on the day of checkout, I was finally informed that the resort offers complimentary pressing service—something that would have been helpful to know earlier, and should have been mentioned at the (nonexistent) initial walk-through. When the iron finally did arrive, it was broken. At that point, I didn’t bother asking again. When you’re staying at a hotel with the St. Regis name—and paying premium rates for rooms, dining, and transportation—you expect a level of service to match. Unfortunately, that standard just wasn’t met here. Upon checkout, we shared our concerns, but received no apology—just a casual “I’ll mention it to management,” which felt dismissive at best. Final Thoughts: If this were a different property charging half the price, I probably wouldn’t be so critical. But with the St. Regis brand and pricing comes a certain expectation of service and attention to detail, and on this visit, that expectation wasn’t fulfilled. That said, I still believe this resort is worth visiting for the stunning grounds alone. The setting is breathtaking, and the elite member perks are genuinely generous. I’d be willing to give this hotel another chance—hopefully with a smoother, more polished service experience next time.

This hotel is perfect in every way I cannot find one thing to complain about The service, the rooms, the food, the views and grounds It is just heavenly. I don’t think kids , especially active ones, would find much to do on property. Save this for an adult/couples trip.

Gorgeous location! It’s the staff that makes this place though… My new friend Oscar at the breakfast restaurant was my favorite. Palma rocked it too along with Arturo. The spa group Mario, Marcos, Laura and the new guy Jean! What a cast of wonderful characters! You won’t be disappointed

St. Regis Punta Mita review Before coming to the St. Regis Punta Mita I had fairly high expectations, given my excellent experiences with St. Regis resorts at different locations in the past. I think the views are great, and I used them as a distraction from the poor management for the first couple days of my trip. As days went by, I realized how the workers were not properly trained and you would have to follow up with them multiple times in order to get something you requested. For example, at breakfast when I ordered an iced coffee, every morning I had to ask my waiter (different every time) 3 times for milk, and the ice in my coffee had already melted by the time it had gotten to me. This is just one example, but when you are trying to relax on vacation, constantly following up on things should not be a problem. Also, there were 3 different times when my family would be out of the room for 5 hours at a time and we would come back and our room would not be cleaned. This is another example of how we would have to text someone to clean our room, which should be a given. Any other hotel, no matter the price, is required to clean the hotel room regularly. In addition, I think the property they have is beautiful, but the way they used the space was not ideal. The room my family stayed in was at least a 15 minute walk to the restaurants/pools that kids were allowed in. Some days it was nice to get that walk in, but it took so much time to go back to the room if we forgot something, and I think they could have assembled the rooms in more of a vertical fashion rather than horizontal. Also, given the expensive fees for staying at the resort in general, the additional costs for things were unnecessary and could have been a lot cheaper. For example, they refused to drive us in the many golf carts they had unoccupied, and made us buy a taxi ride to the pickleball and tennis courts which were at least a 35 minute walk away from the resort. Also, there was one day where we wanted to ride bikes that the hotel had and were not being occupied, but to rent a bike for a day was $30 per bike, so we did not want to spend $120 total to ride 4 bikes for an hour. I just think that there should be more amenities included in the stay given the already expensive costs of staying in the hotel. Finally, at least when my family went, they made a makeshift gym because they were working on making a new gym. This was kind of frustrating for my family, given that we like to work out, especially while on vacation. The gym was small and didn’t have key workout machines such as a stair master. It was also extremely hot, so it was impossible not to sweat after trying to workout for 10 minutes. Overall, I think the resort is beautiful and there are good features to it, but the poor management, hotel design, and prices made this a hotel I would never want to come back to.

I have been meaning to write this review from our stay in October of 2024. We stayed at this lovely, renovated resort for 6 nights. We had a wonderful time. Everyone was so kind and attentive. We thoroughly enjoyed breakfast at Las Marietas. I would like to give a shoutout to the breakfast chef, Ramon and all the restaurant staff; Arturo Robles, Jovany Garcia, Manuel Moreno, Jonathan Munoz, Alfredo Mora, Jesus Becerra, Ismael and Elena. Every single one of these mentions went above and beyond for our two boys, and my mother-in-law who was recovering from chemo during this trip. It was such a joy to see the staff every morning at breakfast. The beach and pools were really nice. Kids enjoyed the kids club and we even booked a babysitter for an all adult dinner at Carolina. Food there was really good, and also excellent service. We would happily return. Thank you everyone for your excellent hospitality!

A close friend raved about this property a couple years ago; ever since, I've been trying to find time to get there with my elementary school-aged daughter.  We booked a room just shy of 24 hours before arriving in Puerto Vallarta.  To say the least, the decision to stay here was one of the best vacation-related decisions I've made as a parent and for myself. We spent a total of five nights at the resort; from the moment we checked in, everything was a combination of pure "ahhh", "bliss", and "wow". *Check In* There isn't a front desk to check into.  Instead, you're escorted to an amazing ocean view and comfy chairs, handed delicious hibiscus tea welcome drinks (with or without alcohol), and asked to relax as check-in paperwork is handled.  After having driven from Puerto Vallarta on roads that aren't exactly in the best condition, this was a phenomenal way to begin transitioning from "work is crazy and I need to separate and spend time with my kid" mode to "actual rest and quality time" mode. *The Butler Service* We were so fortunate to have Ricardo, Nancy, and Jose as our butlers.  All I can say is that I hope as they walk this earth, people treat them with as much care, kindness, and understanding as they showed me and my daughter.  Every request big and small was met with an optimistic, can-do, gracious attitude.   *Birthday Service For My Daughter* My kiddo turned nine just before this trip.  When the hotel learned of my daughter's birthday, staff decided to make the next day her birthday again!  The day started with staff at Marietas (the breakfast restaurant) presenting her with an Oreo cheesecake and a St. Regis Bear, followed by another cake in our room that afternoon, followed by a birthday banner being hung over her bed, along with an amazing display of gold and silver balloons.  And then, a few days later, another belated birthday present -- this time a stuffed bird of some sort -- was presented to her.  Another family we met on-site shared a story of their daughter also being presented with a bear, along with a story of how the bear became friends with the stuffed animal the child brought to the hotel from home.  Beautiful and the stuff memories are made of. *Stretch Class with Johnny + Gym Equipment*I took a few morning stretch classes with Johnny, who works at the gym.  Amazing classes (and included in the rate), plus, when I wished out loud for another class off-schedule, Johnny simply asked me to connect with my butler to make it happen, and magically, another cost-free class was created.  So kind. Gym equipment is also top-notch. It would be amazing if the resort added morning yoga classes as similar properties do, like Pelican Hill in Socal.  Johnny mentioned that a number of new activities might be added to the menu in the coming months. *Meals* All of the meals we had were outstanding, from the pizzas at Sea Breeze (the best crust I've had) to the potato churros at Mita Mary's and the breakfast tacos at Marietas -- everything was excellent.  Also, special props to the joy-filled taco and omelette preparers at Marietas, Jonathan at Marietas for introducing me to mamey fruit (thanks for cutting it up!), all the people who sourced morning Sudoku puzzles for me at Marietas, Sai for finding space for us at Mita Mary's, and Hugo for his patience with my kiddo's taste in food one night. *Paddleboarding* I really appreciated being able to hop onto a paddleboard right from the property's beach.  Bring cash to pay a reduced rate. *Tide Pools* Be sure to spend time exploring the on-site tidepools during low-tide.  They're full of nearly-fluorescent red hermit crabs, starfish, and other amazing creatures to observe. *Kids Club* This was the most average aspect of the hotel.  It really aims at a younger demographic than my nine year old, though my daughter made a close friend during one of the cooking classes, which was lovely.  It would be amazing if the property adopted options for older kiddos, perhaps science-based programming similar to what Bacara and the Laguna Niguel Ritz do.   *Last But Not Least, The Outdoor Shower* Our room was equipped with both indoor and outdoor showers.  I'm not 100% sure if all rooms have the outdoor option, but if you visit this slice of heaven, take advantage of it.  Just imagine waking up to a warm sunrise, crystal blue skies with white puffy clouds, tropical birds singing their melodies in the background, and then a calm, warm (or cool!) waterfall in that setting.  By the end of the trip, to keep things quiet for my kiddo while she slept, I used this space to meditate in the morning.  Perfection. ******** I travel the world for work and leisure -- Japan, India, and everything in between. I usually stay at Marriott properties....  I've simply never experienced a place like this.  Can't wait to return.  Thanks to everyone on-property for the rest, magic and memories.

Generally speaking...exceptional experience, with some caveats. I'll also say this right out of the gate: we visited the Four Seasons Punta Mita as well, and this is just a better resort. The Four Seasons property is chaotic and definitely not worth the uplift in price. We're late 30s and well traveled...have a taste for the nicer things...when doing the research, a lot of the reviews made it seem like this property was without any vibe and energy...that's not true. It's just less chaotic. I love energy (within reason) at the resorts we visit...but the layout, the tons of buildings, the overstacked etc stuff going on at Four Seasons feels poorly planned and like someone did a continual add on. The St Regis property is well planned and makes sense, easy to get around, etc. It appears that there are only 4 rooms in each villa/building max, rather than the swaths at the Four Seasons. It feels more exclusive. There were always plenty of seats at all 3 pools. The kids areas were spread out enough to not encourage a lot of noise or volatility. My wife and I, enjoying some time away from our littles, were happy to sit at any of the pools...although mostly opting for the adults area anyway. The ratio of patrons to space is well managed. The visitors were generally courteous and there was almost no stuffy vibes compared to other properties we've experienced in this price point. There were, of course, a couple of pain points. First of all, the spa needs better basic upkeep. No overhaul necessary, but the sitting areas outdoors (at least on the guys side) had grass ripped up, irrigation exposed, and so forth...it felt very unmanaged and quite outside of the St. Regis brand. At $500 a massage, you'd expect a little better experience. There were some such bizarre maintenance things going on....and other small not well thought out items (such as some sort of weird radio antenna attached to the top of one of the villas and other like visually chaotic elements that seem like easy reductions of the horizon noise that would otherwise make this experience feel more polished). Cocktails...were mediocre at best. I think the expectation from high end Mexican resorts is that sophisticated overseas drinkers want to avoid sugar at all costs...but...this is just not the case and a mixologist should be brought in to fix things such as the basic margarita (we're lucky enough to own a cocktail lounge that was produced by world class mixologists...we understand that not everything will be that level of experience...but the other guests were noting that generally, a $24 margarita should probably taste like more than tequila and lime with a splash of coin). The other St Regis resorts we've experienced have a very polished cocktail menu that I'd put on par with proper mixology experiences, so that one threw me a bit. The rest of the dining was well executed...although we found no traditional Mexican food which was a bit of a disappointment. The Mita Mary, which appears to be renovated from the boat bar that you see on youtube, was a lovely upgrade and probably much more appropriate for the property. All in all, I believe this to be the best property on the Pacific side of Mexico, things like One & Only's and so forth that we've visited included. I'd much prefer this over the Four Seasons. The vibe feels closer to Maui than Cabo...so if you're looking for a sliding scale there...this is much more towards "grassy, semi-lush" than "all rocks and boho". The beach is relatively unswimmable, however, although we didn't find ourselves longing for ocean time as the pools were fantastic. Expensive, yes...but the room prices were worth the penny (especially since Four Seasons was 25-30% more). Some of the on-prem expenses were excessive...but...its part of the reality these days. There are plenty of all-inclusives that avoid this nonsense...the StR doesn't...so just be prepared. Our total on prem out of pocket eclipsed the room reservation itself. All in all, thank you StR Punta Mita...the staff was world class as expected!