Aloft by Marriott Charleston Airport & Convention Center

Was in town for concert. Have stayed at Alofts numerous times. This location by far is the absolute worst one I have ever encountered. The site should be bulldozed. Location is convenient to airport and shopping. That is all it has going for it.

This location is close to many restaurants, stores, and activities. It is also VERY close to the airport.

The rug in the room and the toilet and shower area were not cleaned very well at all.

Staff were great on a late arrival. Airport transfer was helpful too.

Jeff exceeded our expectations. This will definitely be my favorite hotel.

When we checked in the manager was very kind. When we got upstairs the hallway smelt terrible and we realized the hotel was not as nice as it looked online. The ceilings are unfinished and everything just looks old and crusty for lack of better word. When we got to our room we were very grossed out. The carpet was soaking wet, there was a hole in the ceiling, the bathroom floors just look dirty and like the grout has never been cleaned, there was water damage/mold on the bathroom ceiling, both bathroom mirrors were cracked, and it smelt absolutely AWFUL (likely from the wet carpet). We tried to see if we could get a refund but we were unable to. We didn’t check in until almost 1am so we decided we would sleep in the room that night since it was late but would ask for a different room the next day. The next day we explained our concerns to a staff member and we were able to get our room switched over thankfully. There were other guests also complaining of wet carpet. The second room was much cleaner but still is not a room I would pay to stay in again. The mini fridge in our second room had a puddle of water in it and a light was out in the bathroom so it was dark. Also, both rooms TVs didn’t work well and didn’t have many channel options. The staff at the bar were friendly and we enjoyed playing pool in the lobby and hanging out outside playing with the games provided. Not a horrible place to stay but definitely not what we were expecting cleanliness/niceness wise.

Perfect location for shopping and dining. Centrally located for beach days and golf days. Uber to downtown was reasonable. Room was clean and comfortable. Staff were super friendly and helpful.

Great hotel

The staff was very nice and welcoming. However, I had to request my room be cleaned after two days and when it finally was, I discovered the sheets were not changed and only the bed was made. This was disappointing because I expected to slip into fresh sheets after a shower.

Room was really clean and very cute. Would recommend putting ice machine on each floor