Aloft by Marriott Charleston Airport & Convention Center

The property gets two stars for location and willingness for staff to help out when told of unacceptable conditions. Downside.....To start, rooms are in need of an update. Not necessarily dirty per se but definitely worn in. Broken fixtures, grout loose from shower, blinds that half open, ceiling that looks like it was repaired (poorly), paint that needs an update. We had no TV usage for our entire weekend as the satellite was knocked off line during a recent storm (front desk attendant said repair guys would not be out until after Monday). So no TV. The really serious issue we encountered was our shower. There was no cold water or even a nice medium.... it was blistering HOT. Could not take a shower. We were switched to another room and it was a little more bearable but still very, very hot. Terrible. Upside..... again great location (for concerts at Civic center), safe, clean property, plenty of parking, the staff adjusted my bill to account for my displeasure at the shower and TV debacle.

The air was not properly working

The bed was comfy

Fridge didn’t work the tv didn’t work , no elevators both were down and was on the fifth floor , fire alarm going off got stuck outside due to not being able to access the stairs from outside and then they kept the door open for everyone but then anyone could come in if they wanted to never again

We stayed from Friday-Sunday. The elevators were out of services more than 1/2 of our stay. Now I don’t mind stairs but when you’re having to bring luggage from the top floor it’s a pain. The bed was not comfortable at all. Probably one of the most uncomfortable beds I’ve slept in. The staff was friendly and helpful. The hotel appeared pretty clean .

This was a horrible stay. I did not expect that from Aloft. Immediately noticed filthy shower. Comforter had blood stains. The coffee machine was dirty. The Kleenex box was empty decorated to appear full. Fire alarm went off in the middle of the night after 1 am took over 30 mins to stop. Elevators went down for the day. The air conditioner leaks onto the carpet creating a huge puddle.

One day I didn’t have running water due to a pipe burst I was locked out my room another day due to them fixing the key pads. Fire alarms randomly going off at 12am my last day the elevators were out of service

a basic need is an operating toilet. We checked in late after a long flight. We didn't realize the toilet was working until 4:00 am. WE tried calling the front desk, but the phone wasn't working either. In the middle of the night had to go down to the front desk and ask for assistance-with none to be found. We were handed a plunger. We could not unblock the toilet, so were forced to use the lobby bathroom for the remainder of our stay. At check out, the front desk was unaware of our ordeal. No communications with overnight staff? we have not received any communications from ALoft even after writing to their own survey.