Hotel Tropicana - Near Olas Altas Street

La atención de la recamarera la tranquilidad del hotel el que se tenga acceso a la playa las albercas

la falta de limpieza de las albercas el horario tan limitado en el uso de las albercas el no permitir juntar las sombrillas de playa cuando se está hospedando en familia al hacer el check out una persona de la administración generó un problema con los brazaletes no tener teléfono en la habitación para comunicarme a la administración

very clean room and friendly housekeeping staff. The kitchen could use some little amenities like salt and pepper, coffee and cream to start the stay.

restaurant by the sea

shower water drained slowly

Personal muy amable y las instalaciones limpias todo exelente las camas super ricas quiero saber que colchón es para yo tenerlo en mi casa

No me gustó el horario corto en la playa ( sombrillas ) y en la alberca

Great location and architecture

Having to use a card for the power. Out of date bed sheets. And out of date furniture and tv.

Todo

Todo me gustó

Location!

Check in Staff. Most of them are super rude, when checking in and checking out. There’s a guy name Gerardo, the rudest person there! I’ve encountered many disgruntled staff throughout my travel, but he takes the cake! They need to retrain him or make him a cleaning man because he does NOT deserve to be represented the hotel as a front desk staff!

The location was perfect. One room had good A/C, hot water and pressure. The pool was nice and clean and the waiter that served us by the pool was great. The housekeeping & security staff were attentive and friendly. One of the rooms had a nice terrace looking over the pool. We enjoyed the pool area on the last day of our stay. Despite this I do NOT recommend this hotel and would not stay there again. There are so many better choices available in PV.

The desk staff - all of them we dealt with - were surly and unhelpful. We booked two rooms for two couples. We requested two queen beds for each room. The first room was fine, but the second room had a king. We asked for room swap, but the front desk refused. A request for a manager was ignored, and they actually called security and asked us to leave reception. The second room had no hot water - when we complained we were treated rudely. That said, they did eventually fix it. Neither room had a fridge or microwave. The safe in the second room didn't work. On check in and out, we received zero warmth or hospitality from the front desk. The rooms are very dated. The beach area was very unappealing & we spent most of the time at another resort (Blue Chairs) where we had A+ service. They tack on a "service fee" upon check in - even if you prepaid. To be fair, that is listed in the booking in the "fine print", but I missed it so was caught off guard when checking in. We were all very disappointed with the stay here overall.