Fairfield by Marriott Inn & Suites Atascadero

When we arrived at the property after 7pm to check in, there was a power outage. The hotel room was completely dark, there was obviously no internet, no workable fridge, microwave, etc. We couldn’t even buy a lantern or flashlight because the stores were closed. The only way to see anything was to keep our door open which was inconveniently located next to the hotel exit, which is very unsafe as people kept on walking past our room and looking in. We immediately spoke with Kyler (the front desk person) who assured us that we would be granted a refund by the manager (who was on vacation). Because of that assurance and the fact that he guessed the power would be back up close to 10pm, we drove 1-2 hours away to stay at a another functioning hotel. A few days later, we were told that the manager refused to refund our money because of their strict policy. Well, we had no intention of canceling the stay until we found out that the hotel wouldn’t provide us with power, which is a necessity. Save yourself some time and never book a room here. They will change you no matter the circumstances and the manager is not understanding at all. I wonder if he/she even tried to contact the corporate office or just shrug the situation off. This hotel expects customers to eat the cost when they are the ones who didn’t provide a service. There’s so many hotel options available, it would be better to drive a few more miles or pay a little extra for peace of mind.

Nice place. Clean and comfortable

Its was nice and relaxing

The electricity in the hotel went out in the AM. We woke up with no electricity and we could not get breakfast due to lack of electricity. Paying almost $300 for a room with no electricity is not right.

Great hotel and service. A new hotel with a short 5 minute drive to downtown Atascadero. The front desk staff were very nice and seemed genuiunely happy to work there. The design of the new building appeared to be built with safety in mind. Great room for the price. We will definately be staying again.

I booked through Expedia for two days almost a year ago. The property billed me double what Expedia showed. I showed them that I bad booked through Expedia at a certain price and you have charged me more than double. The lady at the reception said she will get it fixed when her manager is back the following day. It has been more than a week and in spite of multiple reminders nothing has been done. I was forced to dispute through my credit card

The property is very clean and the breakfast is good. But the loud noise the elevator made while in operation was scary.

The property was new and clean. It was convenient to where we were staying. The breakfast was very nice. We were sad that the pool was not open since that was one of the Considerations for choosing this hotel. We were in a room with a conjoining room. We could hear quite clearly everything that was being said in the other room. It's a good thing that they weren't having a party.

Property is lovely, but had not been informed that pool was inaccessible.

Clean rooms and facilities. Breakfast was good. Staff were friendly. Would stay again