Hilton Garden Inn Lynchburg

The only convenience was having the option to dine in which made it nice. The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible! The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C. I will not be staying there again.

Great Facility , Comfortable room

Not Hilton standards. Of the many things we were dissatisfied about, probably the most important, is that our door did not latch. Our very first (and last!) morning, we woke up to find a piece of trim had fallen off the wall. Later that day, when I went to report it, I discovered that our door was not latched. The door did not close and latch securely and we slept all night unsecuredand vulnerable, and returned from the day out to find our room unsecured. These are fire rated doors and required by code to close and latch drom a free swing open. Considering the fact that our room was left unsecure, and there were not two beds, as we were led to believe amd booked (just a pull out couch), we decided to check out and end our stay. We inquired about a refund for the night we were no longer staying for, and were put off by staff. We waited a week and management never called to follow up as promised, and Expedia has not followed up on our request we submitted online. Front desk clerk advised they could not refund because we booked through Expedia. Lessons: Thoroughly inspect every aspect of your room, even things you take for granted like the door closing and latching behind you. And I'll no longer book through Expedia because the desk clerk indicated they would be more likely and able to refund the night we were not staying, but since we booked through Expedia, they could not. Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

Staff was very nice

My room had trash in the trash can. Hair in the shower. The fire alarm sounded at 6:59am twice for no reason.

Location good

They told me when booked they had shower chairs but when their they said they didn't

Great service. Basic clean nice room. I stayed because the show airport shuttle but was told that ended long ago but third party sites still show it. They were very nice and called a cab for me. Nice coffee bar and small restaurant. I didn't eat but it looked nice. Super friendly staff.

I liked the location. And the breakfast.

When we arrive to our room we noticed that we did not have a remote for our TV. I went to use the phone to call the front desk and the phone didn't work. I tried to put our Waters and drinks in the refrigerator and the refrigerator was not working. The door to the bathroom would not close or lock. Room 219. The pool they have displayed is not the pool they have at the actual hotel. There is no hot tub.

Very convenient location.