Iberostar Selection Fuerteventura Palace

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I have stayed at many iberostars all over Europe but this one is NOT a 5 stars - Check in: staff was rude, I understand they are under pressure but reception is the face of the hotel and we felt unwelcomed. We did not receive a welcome drink nor a bottle of wine. We were put in a room which we didn’t book overlooking the kids pool and the sunbeds with some sea views in between the sun beds. I booked side sea view and had to show her the options to book in expedia before she believed me. She then gave us set times for breakfast and dinner without asking us which times would suit us best and no words with regards to activities, amenities and or upgrade options were mentioned. Later on after a long travel and after a nap we called to change time of dinner and she was annoyed at us. Customer service is really bad and I am not used to that in iberostar, unfortunately will not let me book again and I am a horizon member. food: breakfast is good, fresh orange juice. Be careful if you book half board as non alcoholic drinks are NOT included during dinner and you pay 3.2 euro’s for a soft drink. amenities: basic, one elevator that takes you down to level 2 and 1 and when that was out of order no one had the decency to update the guests or put a sign on the elevator mentioning it’s not functioning again customer service! Entertainment: good mainly catering for german/english tourists no spanish flavour at all. All in all soulless hotel who needs to educate staff

We had a great holiday at the Iberostar Selection Fuerteventura. We had to remind the hotel of our VIP benefits a few times, but they came through with an upgrade as well as late checkout, which was fab. We had a sea view room on the ground floor, just above the beautiful sandy beach, and really enjoyed being able to access the beach so easily.

Très bel hôtel, bien situé avec accès direct à une très belle et grande plage. Excellente restauration, que ce soit pour la qualité des produits et le choix très varié. Points d'optimisation: température eau piscine, indications pour mieux se repérer dans l'hôtel qui est très grand. Pour le choix des chambres, attention aux chambres vue latérale...qui donne sur une route et sont donc bruyantes même la nuit.

Hotel modern. Buffet service good with wide selection of food. However, dining room closes at 9pm, too early in our opinion.

We normally stay in much smaler hotels, so this was a new experience for us and the review might not be respresentative. For what a large hotel can offer, everything was fine and the personnel even did their best to make the experience more personal. A bit strange was a concept of spaces reserved for "iberostar premium" guests, like those who don't spend certain amount of nights with exactly this chain are second class guests. The beach is really nice though and you can get to most attractions in the southern part of the island quite conveniently.

Excellent all round

Belle chambre avec décoration blanche sympa. Problème de fermeture de la baie vitrée qui laisse le bruit passé. Chambre vue partielle donne sur la route très bruyante. Quelques cheveux retrouvés par terre. Excellent buffet soir et petit déjeuner hors desserts qui sont industriels. Hotel directement sur tres belle et longue plage. Bon rapport qualité/prix

Absolutely fantastic food and service. Beautiful hotel - we’ll be staying again!

Klasse Hotel in toller Lage. Pool etwas voll, aber viel Platz am Strand. Super Auswahl am Buffet und sehr sauber. Schöne Zimmer (Meerblick).