Four Points By Sheraton Beijing, Haidian

The hotel employees at the concierge desk are very helpful with calling share-ride for me, before I had an opportunity to install the necessary software and payment to do it my own. Breakfast buffet is enjoyable, especially when there are no big tourist groups. Not all items are cooked with top-chef skills, but most of them are pleasant to both the taste bud. Selections are not extravagant but more than reasonable. Most importantly, the place is clean and the service people are diligent and courteous.

Ottima struttura. Camera molto spaziosa e letto molto confortevole come i cuscini. Location buona per le mie esigenze.

Great customer service.

The staff in the restaurants, both buffet, for breakfast and the a la carte evening restaurant, were friendly, helpful and the food was plentiful and tasty. The evening meal we had in the hotel was based on recommendations from the, I think he was a manager of the restaurant, who was lovely and keen to practice his English, who personally took over care of us during our meal. The food was delicious, much more posh-ly presented than the dinner we had the first evening at a local place (only 10 mins walk and phenomenal food!) but equally wonderful in a way more suited to the 'Sheraton' .

Description of the facilities could do with an update. Our room supposedly came with a hot tub! I assumed they meant access to the spa area by the swimming pool, I think I was correct. We were supposed to have a spa bath. Nope normal, not particularly large bath. Advertised as having a mini bar, 2 bottles of water, 2 cans of juice, (not in the fridge) and some tea & coffee pods for the coffee machine, Just standard room fare. The in-room information booklets, beautifully printed, advertised room service and the times available, including a from 10pm until 5am service menu. I called room service around 10.30pm only for the staff to be confused as room service stops at 10. They had no idea there was a full menu for during the night hours. The kitchen was shut, no options, not even a biscuit in our 'mini bar'!!! Our room was booked as an "Executive room, with club lounge access" I only learned now that our breakfast was to be served in the club room, also on floor 12. We were not aware of this and attended the ground floor buffet restaurant. The room, to be honest, was no more than a bog standard hotel room. Not worth the extra money, not quite the 'treat' we had assumed i'd booked. Should have taken the other reviews more seriously, lol!

Air conditioning and heating is centrally controlled, and is only turn on according to fixed seasonal schedule. This made the room uncomfortably hot during a stay in March. The staff did try to help by providing portable fan. With windows open, that helps a bit. But still very inconvenient.

感觉hardware is good