Spark by Hilton Sumter

The staff at this hotel were amazing! They are all friendly and accomidating. The hotel has recenty been brought by a new owner. Because of the transfer there were a lack of services available such as phone, wifi, and cable! We stayed for 2 nights and on the first night we discovered there we a plumbing issue (no water). Fortunately that was taken care of by the next morning!

The room had NO locks on the door nor did it shut properly either. Their wifi was not working nor did they have working phones for the hotel itself... So I went and immediately canceled my booking at the time.... It has been 13 days since this has happened now and yet, I STILL have not recieved a refund for this yet, STILL!!! I am beyond frustrated with this whole situation and will not plan on staying there ever again!!

Will never stay there again.

The facility did not have tv services, wifi services. They gave an option to cancel reservation, but funds would not be readily available to go anywhere else. After speaking with staff, the services have been out since Thanksgiving. I asked about a discount, staff stated owner refuses to give discounts. States the rooms are to be charged full price. I have stayed here previously and had great experiences, but I will not return. And had I known the services were out, I would not have booked here. There was no information on the website when I booked it. And when I called, there was no mention of services. It was posted on when as you walk into the lobby.

My room door was off the hinges and hard to close. Shoulder still hurting from it. The ceiling over the shower was moldy and when I got back in at 1 it was 30 degrees outside and my heat would not work. Could not find anyone on the property including the front desk. Called customer service who told me maintenance would come but never came even after I told her they never came for the door. Room 208 . Terrible. Left sleepy with a headache and sore throat

I would not recommend this property to anyone when I was first looking to book the hotel the reviews was okay, once I arrived to the property on Thanksgiving the signs stated there was no internet but I had already paid for the room and his Thanksgiving I don't already travel over 9 hours to get to the place I was in town to visit my grandchildren I just wanted to be able to relax and if the internet was down for the night not such a big deal I just wanted to take a good shower and sleep. The first room we were assigned to was filthy and not clean smoke detector hanging off the wall, the next room wasn't too much better to find out it has things on the curtains two and sheets the air conditioner was blowing out black mold which I did not realize it and the beginning then I went to take a shower and it was molded all around the top seal above the shower and the ceiling tiles it had I don't know whose hair all over the floor all over the bathtub I was really disappointed. We stayed until Sunday we did not eat the continental breakfast or anything we ate out the internet was not on our whole stay the pool was down the whole purpose of staying in a hotel away from your home is to be able to be at least comfortable thankfully this was not one of the business trips I had to take just the inconvenience of the fact of even trying to book another hotel even though there were several around I picked up for the location 9 minutes from my grandchildren.

Very dirty, out dated , bathroom light switches didn't work lamp plugged in for light on bathroom, someones personal belongings still in the Drawer. Trash left in lobby and on front counter. No Internet or phone or cable.

Bathroom clean but sink hot line water leak to much water go out shower low water coming

It would be nice if the website would let customers know there are no TVs or Internet at this location.

We found the hotel to be very good, Jessica at front desk was very helpful as were everyone else. The halls were clean, the room was very clean, they changed the towels each day and the beds were comfortable. The only down side was breakfast that did not have a lot of choices but this was because the truck was 2 day late.