Motel 6-Idaho Falls, ID - Snake River

Personnel aimable, serviable , chambre calme et propre. Pas de petit déjeuner mais du café offert le matin

Absenter de frigo dans la chambre mais le personnel de la réception a volontiers mis nos produits frais dans le frigo de l’hôtel.

The property is clean and comfortable for an economical price

As expected, there are no extra amenities like a coffee maker in the room. There is a small refrigerator and microwave in the room though and there is coffee in the lobby but no breakfast.

Location, price, comfort, and no charge for pets

Towels are low quality. No complimentary shampoo

Nothing I was not able to stay or check in cause nobody would answer

Cheap price in that location in tourism season and public holidays

I booked a queen room for me and my friends by mistake. When arrived at ~12am, I asked the front desk whether it's possible to change the room to a king room or double room. However, the staff told me they were not able to change anything since this is a booking made with Booking.com. Even paying the price difference to change the room was not possible. As a result my friend had to book another room in another hotel. ~10 minutes later, I asked another staff about changing the room type and they did it for me. However another booking has already been made and we have already paid the money for another room. Making the wrong reservation is my mistake. However the first staff not being possible to change anything about the room type is quite confusing.

I wasn't able to stay because booking. Com couldn't get my reservation to the hotel. I spent an hour trying to check in but had no success. Booking.com staff tried sending emails and phoning but had the wrong contact information hopefully I will receive a refund of the money I paid booking.com

Couldn't get the info from booking .Com to the hotel for my stay so I had to find an alternate hotel