Novotel Hyderabad Airport

Amazing experience as expected

I impressed from his attitude. He made my day. Bikash

Had a great time at airport Novotel Hyderabad. Staff was very helpful and made sure all help was provided. Special thanks to Bikash in the concierge.

Came for breakfast, staffs are helpful at front desk, specially Bikash.

Bikash and Rooma has given an excellent services. Thanks for the team. Came for a leisure trip.

Really happy with stay. Mr Bikash has been very courteous and extended all support during my stay here.

My family and I planned a 2-day stay at Novotel Hyderabad Airport to celebrate my wife's birthday and our 25th wedding anniversary. While booking, I made an honest mistake – selected June instead of July. I am not asking for a refund. All I wanted was a simple date change for a once-in-a-lifetime family occasion. Since morning I have been calling the front desk multiple times. Every person I spoke to hid behind policy, showed zero empathy, and was frankly rude and unprofessional. What made it worse – when I pushed further, the hotel told me only Accor Corporate can authorize the change. I called Accor Corporate and they said the hotel has not given approval. Two arms of the same brand, openly passing the buck to each other, while a Gold Member is left going in circles with no resolution. Not a single person in this entire chain made any genuine attempt to help or take ownership. As a Gold Member of ALL – Accor Live Limitless, this is not the standard I expect. The Accor brand promises a certain level of guest experience. Today, both your property and your corporate team failed completely. I have now escalated directly to the General Manager. I sincerely hope someone takes ownership – not just for my sake, but so no other guest celebrating a special occasion is treated this way.

Amazing experience I had. The whole team like Durga Prasad from front desk and Bikash for luggage were so helpful and took care of my stay so professionally. They were so humble and pleasant. During my checkout the front desk team - Lavish, Rooma and Pragnya helped me for successful check out.

Great location beautiful property. Nice welcoming staff. Vikas was particularly great.

So nice stay with Novotel, Bikash is so friendly.