Hampton Inn & Suites Lodi

In short, the hotel served its purpose as a place to stay when I needed it, but the overall service and attention to guest experience could use improvement. Additionally, the property itself is showing signs of wear and could definitely benefit from some renovations to bring it up to a more modern and comfortable standard. My stay at this hotel met a basic need in the moment, but overall the experience was lacking. The check-in clerk was courteous and handled the process professionally, which I appreciated. However, when I asked if both of my reserved rooms could be placed on the same floor, I was asked to wait 30 minutes while they "checked" only to be told afterward that it wasn’t possible. It felt like the time spent waiting could have been avoided with a clearer response immediately at checkin he breakfast experience was also disappointing. Although breakfast runs until 10:00 AM, the waffle mix was already out by 9:45, and when I asked the staff member said they weren’t making any more, despite there still being 15 minutes left in service. That lack of follow-through didn’t leave a great impression. While the staff did what they could, the overall guest experience is hindered by corporate practices that prioritize saving money over delivering value

The pool and breakfast

No fontaine water excerpt on the lobby

The homeless and drug group is right outside the room windows making noise all night. We caught homeless people or people on drugs in pool area looking into cars and trying to open doors on cars all day in the middle of the day and nothing is done. Homeless people are laying on the ground all over the property. Absolutely disgusting

The ac didn’t work in room after long day of travels having to move my stuff around from floor to floor was not nice.

From check out to check in, everything was great. Friendly and helpful staff, clean and comfortable rooms, and pool area is clean.

The staff was so nice and helpful!

The hotel had a promotion and were offering a percentage of your stay to be reimbursed if you were wine tasting, of which we were. I submitted a receipt from one of the vineyards and was then told I didn’t qualify because I didn’t book through them. I felt this was extremely misleading and left a very sour note with me regarding your hotels.