Hyatt Place Saratoga/Malta

I was totally disappointed, as I had read good reviews. I will never go to a Hyatt again! If what I experienced, is what Hyatt is giving their customers, I will stick with Residence Inns!!! I have never been disappointed there. Every city I go to I usually stay at a Residence Inn, the quality is superior,l in every aspect, but not at Hyatt in Malta, New York. The thermostat did not increase the room temperature. The shower pulsed from other people using the showers in their rooms and the worst thing of all was the terrible offerings for breakfast. The cheese omelette was a round premade, probably powdered egg with spreadable cheese substitute in the middle. They called it a cheese omelette. It was some type of processed spread smeared in the middle of a circle and folded over. I didn’t eat it. It sat on my plate and when it was cold, I could still spread their “cheese”, around with a knife. It was not real cheese. It was some type of artificially flavored cheese spread. None of the foods were labeled, so it was hard to know what anything was. But I asked about the egg and they told me it was, ”a cheese omelette”. Everything was of very low quality. The bagels were just like dough, not the consistency of a bagel at all. The sad thing is there were two large groups of young people there, a group of basketball players and a group of hikers. I can’t imagine having these nutrient deficient breakfasts and then going off to have a day of sports. There were also no alternatives, no gluten-free options, no dairy free options. I usually stay at a Residence Inn, but I chose this Hyatt because I was in the area, for a funeral and the choices were limited. I expected a breakfast at least comparable to a Residence Inn. It was not. I don’t believe anything there was nutritious other than possibly the fresh fruit salad. A room pre-set at 68° and not adjustable, an awful shower experience and food that was not edible. It was just under $250, very expensive for what I was given.

Location and some of the staff.

Some of the staff

ROOM WAS VERY CLEAN.

BATHROOM WAS SMALL AND VERY TIGHT, BUT CLEAN. THE TV IN THE ROOM DIDN'T WORK PROPERLY. TV DIDN'T SHOW ALL CHANNELS AND LOBBY STAFF HAD NO IDEA ON HOW TO FIX. JUST KEEP SAYING THAT ALL THE ROOMS HAD THE SAME CHANNELS. ALSO THE COULDN'T FIND THE LOBBY STAFF MOST OF THE TIME. BREAKFEAST WASN'T VERY GOOD. OPTIONS WERE LIMITED AND HAD BEEN SITTING OUT FOR A WHILE.

Pool/Spa were not working- I think the hotel should give a discount when that happens. The girl at the front desk was short and exhausted and rude. They charged more than one night in the room to bring a dog for one night in the room!! Breakfast was okay but they apparently don't PUT OUT gluten free food your supposed to guess that they have it in the back...

Comfy bed and good lighting! Nice little desk and kitchen area. I slept longer than I have in months- some hotels are cheap about good lighting and I appreciated being able to read easily in bed!