Hyatt Place Saratoga/Malta

Cleanliness and comfort

Shower was drafty because of half glass wall only enclosing half the shower

Unfortunately, the two reception staff we encountered appeared disengaged and uninterested in both their jobs and the guests, which made for an unwelcoming first impression. The assistant manager, however, was helpful and professional when we decided to shorten our stay. We needed nine nights of accommodation just before Christmas and thought we’d splurge by choosing this hotel based on the Hyatt name and positive reviews, but the room (Double Queen Room with sofa bed on a high floor at USD $172 per night) was too small to comfortably accommodate three adults for that length of time. The apartment was clean but dated, and the bathroom was extremely small (only a toilet, and shower over a small bath, no sink). Both my husband and adult son, who are very tall, struggled with the shower. The sink was located in the bedroom, the wardrobe door did not open fully, and storage was limited to a very small three-drawer chest. There was a desk and a wobbly fridge, no microwave (one was provided after we requested it), a small coffee machine with only two mugs, and a single TV positioned awkwardly in the room. By comparison, other accommodations we stayed in that were set up for three or more adults offered a separate bedroom and an additional TV, at a much lower nightly rate. We also needed to use the ironing board as a makeshift study desk for our son (husband needed the small desk for work), but it broke when opened. Although it was replaced promptly, this further highlighted our disappointment with the room given the price.

Friendly Staff. Clean, comfortable and a nice breakfast with real dishes.

Problem with the shower.

Leanne checked us in, tended bar for us, took our food orders, cooked our food, served our food and bused our table. She did EVERYTHING and she did it all with kindness and a warm smile and friendly chat. She made us feel welcome and happy to be there instead of having to go right back out for our dinner. The breakfast was very good, the food was fresh and delicious, excellent quality, just enough variety, nicely presented and attended to by a kind person. We loved the room, the layout and the size. Everything about it was very well thought out and it was much nicer and more comfortable than many places we've paid a lot more for. The bed, pillows, sofa, temperature control, bathroom and sink area all were excellent. It was so quiet and comfortable to be there. We look forward to returning, especially if the AAA rate stays as reasonable.