Extended Stay America Suites - Newport News - Yorktown

The location was great, easy to walk to food and things to do. The staff were all very friendly and accommodating. The cleanliness could have been better outside of the room as there were large trash bags in the hallway for the first two days of our stay but the inside of the room was very clean. The price was reasonable and I would definitely come back.

I didn't like the dismal "free breakfast" and the "coffee" was really just flavored water. There wasn't much of a selection at all. The trash in the hallway for days was disconcerting but it was a holiday so I can somewhat excuse it.

We had separate rooms in the living room area in a dining I mean kitchen area

Bedrooms on the doors but big bedroom door doesn't shut or lock

Spacious

Roaches everywhere, especially when you turn out the lights 🤮

Close to Walmart

The didn’t sweep the floors the towels had stains and hair it has roaches just crawling on the front desk in the room crawling around the bathroom the whole room had them

The location was excellent. The hotel was tucked away in a quiet little corner. Yet, we were surrounded by numerous restaurants. Several were within walking distance. There were at least 2 shopping centers within 1/4 mile of the hotel.

Upon opening the door to our suite (🥵exhausted) we were greeted by two tiny roaches on the dinning table. However, accessibility was most of the issue. I requested a ground floor suite because both my husband and l are recovering from knee injuries and other health issues. So, when we discovered upon check in that our room assigned was on the 3rd floor AND ... it was at the exact opposite end of the elevator. We were not at all pleased. That minimized our outside activities to NECESSITY only. The pictures on the website didn't match the room we were assigned. There was NO walk-in shower or safety no slip bars. 🤨Instead there was a tub that was extra hard to navigate getting and out of. Website showed lovely hardwood floors and 🤨 we got carpet; 🤧which kicked my allergies in high gear. We paid extra and did NOT get quality for the value of our dollars. We have paid less at gotten more at Wyndham, Holiday Inn, Courtyard and even Baymont properties. The furniture was dated but appeared clean with the exception of the 2 small bugs that were on the table.