Holiday Inn Express & Suites Willcox by IHG

Excellent customer service. Room clean and comfortable bed.

Hotel was very clean

For such a trusted brand, this place is dirty and run down. The hallway on the upper floors feels like it's going to collapse away under you like it's literally minutes from crumbling. The outside is crumbling away. The whole place feels like a no tell motel in a dark alley and the staff is so rude. It's literally insane. Dead stare. Gave me the creeps honestly.

Great front desk

Breakfast was good staff was very friendly

Checked in around 8pm and asked for dining options. Was given 2 options and told they deliver until 10pm. Ended up calling both places before 8:30 and neither was open. Room was old and needs updated. Was told many different times for pool opening and closing. When it was finally open it was dirty and paint is peeling in many spots on the bottom.

Comfortable and safe.

It was fine.

Wonderful experience!!

We’ve stayed at this Holiday Inn Express often for Apple Annie’s farm visits. My husband, a retired IHG frequent traveler, knows their standards. This stay disappointed; if it were our first, we wouldn’t return. Front desk manager Kathy was rude, huffing when I provided my cards and dismissing floor requests with weak excuses. Her attitude made us feel unwelcome; only exhaustion kept us from leaving. Another front desk staff member kindly gave us an extra blanket for our son, and the breakfast attendant was pleasant. The room was spacious but old, mostly clean, though I wiped residue off the bathroom door. The shower had great pressure, but the bed was awful—sinking, squeaking loudly, disturbing sleep. Breakfast was a highlight with bacon (slightly overdone but welcome). Kathy’s rudeness and the uncomfortable bed overshadowed the positives, falling short of IHG standards. We’ve loved this hotel before, but we’re hesitant to return without better staff courtesy and room upkeep. The location near Apple Annie’s is great, but Kathy’s service needs improvement for a pleasant stay.