Hollywood by the Sea Hotel

Property is dirty and look horrible , nothing looks like the pictures in the website.

The beach was there

everything

everything

The fridge did not keep food cold and we lost all our cold cuts and salads we had planned to use for the weekend. Also, in the price Hotels gives you for the stay, it does not state there is an additional $35 fee that needs to be paid directly to the hotel and this does NOT include the $20 per night parking fees. Ended up paying over $500 for the two nights😡 Location was amazing but the bed was SUPER HARD and we slept horrible both nights.

Air conditioner did not work- stopped in the evening- it was so hot all night we couldn’t sleep- no windows to open- we told the office in the morning and they said they’d send someone at 9:30- waited til 10:30 no one showed up- so we checked out- very hot and humid in room. Dark Inside; Dirty floors, walls, ceilings, curtains; Old appliances, furniture, tub… Great location but needs updating

I'm good with the service

This was the worst experience I have had while traveling. Whom ever bought up all of the little independent motels throughout Hollywood beach and now consider themselves to be Hollywood beach hotels is absolutely horrible. The conditions of these rooms should be considered low grade. Nothing of the sort says hotel. Check in was the tiniest room where they squished 40 people in and a line out the door in the hot Florida sun for check in. And it took about an hour to check in. Check in for all the little motels is in a completely separate place than where you stay. Room service is only every 3 days. Breakfast on Expedia said 8-10am it was only 8-9am. Hollywood beach is a nice place to get away but this presumption of a hotel is not ok. When I went to the front desk to ask for a refund or new room they told me all sales are final after check in. I told the lady than they should show the place before payment. The kept $100 deposit and everything was already broken. I got to my first room and didn’t even want to sit down. Hair in the shower and bathroom, walls dirty and needed to be wiped. An a/c unit in the window of a door that led to the balcony’s get to is what I would call that. They moved us to a second room after telling me they were booked and asked if I wanted someone to come clean the room. I figured it would have been cleaned before I arrived. The second room was cleaner. I was horrible. My husband and I planned an overnight for our 7 year anniversary.

The hotel was good for the price. Definitely needed a little renovation but for the price it can’t be beat. Great location right next to the beach. However, the check-in was a little difficult to find, I wish Expedia would have a section to the address of the check-in.

The biggest issue we encountered was check-in. From not getting any notification that the check-in office is not located at the expected sight of our room, to just extreme delays in check-in. We showed up at 2:30 for check-in and we were not able to get a room until after 6. Not only was our room no longer at the sight we reserved for online, but there was no consideration for our displacement. It was just like too bad so sad. And that was the census throughout our entire experience, we just had to deal with it.

Extremely rude staff! Walked in zero greeting, after standign there for 5 minutes I asked for some assistance to check in, I was rudely told "I'm busy" Finally got checked in room is mediocore, could use some updates.Went to check out the next morning, and the morning staff also extremely rude. I do not recommend this location if customer service matters to you. I will not stay again