Dusit Thani LakeView Cairo

The staff were very rude, and did not honor my changes requested through Expedia. They charged me $854 for a single night stay because they counted the first two of three days as no shows, despite having requested the changes through Expedia timely that should have remedied this. To make matters worse, i needed to stay a second night and they charged me another $300 for that. The final straw was when they showed up at my door on the final night of my stay, with a security guard telling us to leave, because our stay had expired. They made a mistake and misread their own records. I would not recommend this hotel if it was half the price. It was the most expensive place we stayed during our whole vacation and by far the worst. Very, very rude staff as well.

I arrived at 11:45 AM . I went to the 1st receptionist , he asked me to go to the other one . I went to the other one , he told me the room needs sometime . after 15 m I got it . The room had two flies . When I had a shower in the morning , the water was all over the place outside the bathroom . I went to have my breakfast , the waiters were drained and did not bother to offer anything . I had to bring the forks, knifes and spoons . One more thing was the cleaning person next to ATM Machine down the hall , every time I go there to change money he was spying on me and cleaning around the machine . So weird !

Lovely evening at tierce

Beautiful hotel, very clean, staff is friendly.

Very nice hotel. Restaurants are very good specially Tao.

Did an extension. Could not do that direct by the reception. Had to go through Hotels.com to get a good price. The hotel has a very inflexible approach and rigid management procedures. All others OK but not any special.

Great service , wide rooms good hotel amneties and nice restaurants. Location very convenient

There is noting unique about the property as it is normal. The staff service were coming to the room on regular basis and they monitor every single movement to me and my guests which promote me to find another place. the staff are not professional especially the receptianist as well as at the swimming pool. Some fighting at the pool with the hotel staff teams together. They donot allow guests to enter the room during the day which makes me loose business. actually, I donot recommend non-egyptains to stay in this hotels as the international hotels have the same rules and standard while in Egypt there is something else running far from the professionality.

We had some issues with the hotel’s cleanliness standard during COVID-19 the only precaution the staff had was the mouth masks that’s it but entering cabins with shoe and without cover shoe and many other in hygienic acts, couple of room defects which had to be fixed while we were in the room example the electric curtain motor had to be changed .but overall it was a good stay , food also is very good

Hotel staff were terrific and helped with every question or issue . Ashraf Mahmoud , the Chief Concierge , was of immense help . Mohammed Hany was helpful at the front Desk . Florence Ong at Guest Relations helped us a lot . Very nice and professional people there . Thank you